더 그랜드 임페리얼 - 헤리티지 호텔 (The Grand Imperial - Heritage Hotel)

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The hotel has a lot of history. The rooms can be better maintained - but definitely great experience just because of the history it carries

Excellent staff, restaurant on site serves good food.

Great heritage hotel !!! We do not get service like this in the USA!!!! From the time we arrived the staff was engaging, attentive and knowledgeable. So many little things made out stay memorable. Our room was like a suite, clean and welcoming. From the afternoon tea to the nightly entertainment. The front desk staff were very professional, friendly and outgoing. They started our stay out right by telling us about the property and all it had to offer . We did use the spa services and they were fantastic. The breakfast staff were excellent as well , they made us feel like royalty every time we ate in the restaurant. The restaurant staff were very diligent in making sure we understood all the different selections they had to offer , and it was great to have them explain what the different foods were and make suggestions on what they felt was good. Thank you for being very patient with us Americans. And finally the location of the property is great !!! It is close enough to everything, yet not in the ruckus of the hotel zone. Had a great courtyard and a very nice pool. We highly recommend this property to everyone traveling from the USA, reasonably priced with service that goes above and beyond.

Very nice colonial property. Excellent attentive staff

Hotel was dreary. Stayed for 2 nights and room was not made up on second day. Had to request clean towels. And for some reason, all the towels were damp. Food in restaurant was mediocre. Staff not attentive. Huge disappointment!

Beautiful historical property rich in culture and color. I loved very much . I would stay again.

nice old property but has not maintained properly

Was a nice hotel, but the room wasn’t as described in hotels.com information. There was no furnished terrace, or deep soak bath in the deluxe room. The room we were given, 112, smelled very damp and disturbed my sleep. In addition, there was no double bed, just 2 singles pushed together and made up as a double. The bed was also too short for me, due to the footboard - I’m approx 5’8” tall. On mentioning my concerns to the manager the next day though, we were upgraded to a luxury room, which did have the bathtub and the furnished terrace, and smelled better. The bed was bigger and thus more comfortable, thus I give good marks for service. Breakfast was exceptionally good.

All very good.

We spent two nights at this beautiful heritage hotel, I loved the old fashioned brass padlocks on the doors. Our room was spacious, beautiful and clean, but a little dark and the blinds could not be opened. As the room opened onto an open baloney road noise could be hear thought out the night. I was told at check in that our room had been up-graded, however we booked and received a deluxe Room, so at the loss on that one. Restaurant was overpriced and food unappealing. At breakfast waiting an age for 2 omelettes to be made, despite the restaurant being mostly empty. On our second night we were given the bill after ordering 1 after dinner drink which made us feel most unwelcome. The hotel hosted a wedding during our stay, which detracted from the traditional Indian dance show by the pool on the first night and prevented us from using the pool or sleeping on the second night due to load music and fireworks. When we mentioned this to the staff on check out she just smiled at us.