라이브맥스 리조트 하코네 아시노코 (LiVEMAX RESORT Hakone Ashinoko)

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The entire place was horrible. It smelled of mildew. It had fixtures that were broken and ripped. It did not meet standards at all. Absolutely the worst place in the world to ever stay. I would never recommend this place. None of my worst nightmare it was completely beyond anything I’ve ever seen before cobwebs broken dirty. Anson no screen on the window a makeshift sink that was not even attached to the wall. Absolutely unbelievably horrible. made my stomach sick. I wanted to throw up. They wouldn’t even give me a partial refund and I didn’t even stay more than a few hours because I had no choice the worst hotel ever. They’re a mile and a half from any type of transportation. It was absolutely the worst place I’ve ever stayed in my life way too remote, and they did nothing to compensate me.

We had the room with the private onsen. It was amazing. The quality of the service was great in every area that comes to mind. Both dining and breakfast buffet were incredibly good. Lots of options for every taste. Would definitely repeat and recommend to friends.

Hotel falling apart with black mold and water damage everywhere. False advertising of room quality. We left soon after checking in.

The pictures online don’t do the surrounding area justice. It’s tucked in a beautiful woodsy area. The staff was okay. Their attitude was a bit underwhelming. We knew we couldn’t go to them if we needed something or had questions. There was definitely a huge language barrier which made it hard to understand the amenities. We were very confused about how the women and men’s baths worked. We understood that from a certain time in the morning women were allowed and then men after?? So we thought it was a unisex bath?? I don’t really know it wasn’t explained well and we didn’t know if tattoos were excepted. We ended up just using our private one in our room which was nice. The room and hotel itself seems a bit old and run down. Also, we had a huge room and the bathroom was SUPER small. The smallest we’ve seen since our stay here in Japan. It was nice for a night but I wouldn’t spend the money on more than one night here. I think it’s something to experience just for the private bath in the room for a night maybe two.

We weren’t allowed to use the public onsen because our tatttoos, which is common, but still annoying. The private onsen was nice, but the room’s drain was gooey and there was a band-aid left by the tub. Not the end of the world, and still worth it for the price and the nice spring waters.

A bit difficult to reach on foot, mostly suited for driving residents. Nice onsen and food.

Good rooms with a nice staff just an old building and limited transportation options

Black mold everywhere, dirty carpets, and a very unpleasant smell throughout the hotel.

It is difficult to find this place but the room I got is very large with bath tub

Getting to the hotel was quite hard and options for eating outside of the hotel offering were nonexistent. The room was spacious and offered everything promised but it was located on an area of the hotel that didn't have elevators, the public spaces all had a really strong humid odor. It was an ok experience, but not sure it was worth the price