기누가와온센 하나노야도 마쓰야 (Kinugawaonsen Hananoyado Matsuya)

숙소 성급은 참고용이며 숙소 정보(서비스 수준, 부대 시설 등)에 대한 클룩의 전반적인 평가를 기준으로 합니다.

服務人員非常的稀少, 想要預定餐點也都沒有了。 整體的氛圍確實如同網上的評論, 非常詭異, 入住的人真的要三思。 一開始我以為不會像網路上評論的人一樣害怕, 但說真的很難辦到。 設備非常的老舊, 房間內的浴缸看起來真的很像爺爺奶奶家那種用了3、40年生鏽的樣貌, 但溫泉設施是還不錯的。 雖然對這家旅館感到抱歉, 結論是我下次是不會再去了。

Très beau onsen

部屋は、景色がいいものの、今時、喫煙の部屋しかないといわれ、匂いが気になるときは、部屋にある消臭スプレーを使ってくださいと言われました。また、支払いは現金のみ。食事もいまひとつで、一番美味しいと思ったのは、お新香でした。

名前の通り、お花や、お人形、竹久夢二の絵画が飾られた素敵な宿です。 夕食会場はそれぞれ料亭の個室でいただけ、とてもくつろげました。 温泉も川が見える露天風呂がありとても心地よいです。中庭から鬼怒川の川原に出られ、川の景色も眺められます。

夫婦と５歳・２歳の子供たちと滞在しました。 館内には野花が飾られ、しつらえにセンスの良さを感じました。室内の下駄に名前を書けたり、内湯の化粧室には仕切りがあってプライバシーが守られていたり、子供用の桶やチェアがあったり、オムツ用のビニル袋を頂いたりと、あちこちに宿泊者に対する細やかな心遣いを感じる宿でした。 お料理も地産地消で季節を感じるメニューでした。お酒も地元のものを多くそろえてありました。 部屋からは絶景の渓流が見え、庭からは川辺に降りれます。子供達には自然のジャングルジムで非常に楽しかったようです。 女将が出迎え時にも夕食時にも出発時にも話しかけて下さったのですが、とても優しく親切なお人柄で、子供たちもすっかり懐きました。 鬼怒川温泉を代表する宿として、いつまでも残ってほしい宿だと思いました。とてもお勧めします。

The dinner they serve was really great, one of the best among all my onsen pass experience. But the condition of the hotel is really old. Non of the staff can speak simple English , too hard to communicate.

Over pricing. No bathroom, no dining room, no breakfast available. even when we make the reservation, they said breakfast is included in this price. Hotel staff asked me to contract expedia directly. I read the review from previous customer, they experienced the same situation as me. So, if the hotel did know there is the wrong information provided to customer why they don’t revise it. Why just keep the wrong information on the website and surprised customer when they arrive.

Nice hotel, a little dated but well looked after, friendly staff but little to no English however they made every effort to service us. Close to JR station, can walk but no shops or restaurants in that area, need to go back one station. Check the inclusion on Expedia, I booked a rate with breakfast but on check-in they advised breakfast was not included so had to pay an extra 2800 yen p/p. The onsen is excellent especially the outdoor bath.

The hotel provided excellent service by the staff member. On the checkin day, Watanabe-san sent me email to confirm my arrival time and dinner time. We had to change to later time that they have no problem to accommodate. Watanabe-san also came to the train station to pick us up by car without us asking. It was so thoughtful because it was dark and freaking cold. The food was excellent as well. We were well fed. The open air onsen bath is spacious that you don't feel crowded at all. We enjoy our stay at the hotel

the hotel was amazing especially with their excellence customer service and Kaiseki dinner and breakfast, but without basis Japanese language you will find it difficult to communicate with the staff as they dont speak English at all.