그란 호텔 엘바 에스테포나 탈라소 & 스파 (Gran Hotel Elba Estepona Thalasso & Spa)

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We enjoyed our stay. The staff was extremely attentive to our needs. This hotel

More like a 4 star hotel. All doable depending what your expectations are.

Very courteous staff. The room however was cold, dark and miserable. It was in need of a complete renovation. The heating wasn’t working and we had to sleep with clothes/ spa robe on.

Room spotless and spacious. Staff very friendly and providing a great service. SPA very good. Hotel restaurants provided a great service and excellent quality food.

Spacious but a little outdated

Unheard of for us, but we decided to come back to this hotel after a week holiday last year. Everything about this hotel is superb. Reception staff, restaurant staff, bar staff, cleaning staff. My only gripe is that we asked for a room upgrade (as an Expedia platinum member) but were told that all the higher grade rooms were full. This wasn’t the case as we could clearly see that the suite we had last year was unoccupied for the duration of our stay.

This hotel is on a motorway - beach side. There are no bars or cafe/resturants within walking distance. We spent 50 euros a day in taxis and had to wait well over an hr sometimes for a taxi at busy times. The English breakfast was cold. And snake bar food was dreadful! Some of the staff were charming. I hate to give a bad review but we were mislead on booking. We thought we were in walking distance to estapona beach but that takes well over an hr to walk. If you don’t have a car I don’t think this is the hotel to book.

Nice stay

lovely hotel, amazing breakfast, welcome drink even when we got in late

We spent a week as a family of 4. While I’m not sure this is truly a 5*, a bit dated overall. However the food was excellent quality, the restaurants were never too busy & the quality of food was very good, in particular at the buffet. It got busier around the pool during the week but was comfortable. The staff were a key highlight, very helpful and always a smile, everyone really, but shout out to Cristina who always had a smile & remembered everyone.