홀리데이 인 오션사이드 캠프 펜들턴 에어리어, IHG 호텔 (Holiday Inn Oceanside Camp Pendleton Area by IHG)

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Nice hotel, my room was great only thing wrong the latch that locks the door was half way broken. Hallway smelled musty and was hot.

It was clean and quiet, no issues.

Be aware that there is breakfast available, but not included with the room. Del Taco & Denny’s are walking distance from hotel. The staff was wonderful, the problem was with the room. We had a horrible smell coming out of the drain in the shower, but they promptly came and fixed it. We had a lamp in the room that didn’t work, which they promptly replaced. The bathroom sink clogged when water ran for a time. They promptly fixed that also. But it was irritating that we had to keep getting things fixed. The door to the room did not shut completely, had to pull or push after closing. Also, one plug behind the bedside table didn’t work at all! The beds and AC were good. The biggest problem was lack of places to plug in your electronics. Be sure to bring your own adapters to plug into. There were plugs, just no electronic cord plugs. This could easily be fixed by getting new lamps with electronic cord plugs built into the base. We were told that the hotel was soon to be completely renovated. And it needs it. So I don’t think they want to invest in new lamps. Also, we couldn’t find th main entrance at first. A bit confusing.

It was clean and ok. The free breakfast is false. There is no free breakfast at this hotel!!

Stay was ok. I was missing morning coffee available in other hotels with that proce tag. The worst part is that we left one item on the room. And i called afternoon after we left and 3 consecutive days after , and staff was not able to locate it. Which i think is very sad because item we have left was propably not worth much for enyone just my family. We are at fault of leaving it, but i would expect hotel with that proce tag to ateast attempt to find it.

Our room wasn't ready when we arrived at 5 p.m. and we were asked to wait an additional 30 minutes as housekeeping had just arrived in our rooms. There was no attempt to fix the situation other than providing an additional snack bag for the inconvenience. I was advised there was no daily housekeeping when I went downstairs to request more towels, I was given one less than I requested because they were currently washing all the towels. Again, there was no attempt to remediate the situation or an offer to have the additional towel delivered. They were professional and not rude but seemed under prepared and unwilling to ameliorate situations.

Clean room! Breakfast was not included. Bed was comfortable & it was quiet.

Service

Unfortunately, this was one of the worst Holiday Inn stays I’ve had. The room was not clean and had a strong unpleasant odor as soon as we walked in. The refrigerator was also dirty inside and smelled, making us uncomfortable storing any food or drinks. On top of that, the surrounding area did not feel safe, especially at night, which made our stay even more stressful. Overall, the cleanliness and overall experience were disappointing, and I would not choose to stay here again.

Room was clean and staff was very nice. Convenient location to beach, I-5 and Camp Pendleton!