머큐어 화이트 하트 솔즈베리 (Mercure White Hart Hotel Salisbury and Apartments)

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They didn’t tell us they didn’t have any room on the ground floor day one when I had booked the hotel and requested a ground floor room for our disabled friend. But when the day came, they sent an email and said they haven’t had any room in the round floor and they were going to prepare one for us with on top £40. Even thought they finally didn’t charge for it and we decided to have a room on the first floor instead. However, their way of managing the case was weird. They should not do it this way.

Wonderful check in staff. Perfect bar service. Attentive. Comfy bed. Lovely toiletries

Verify convenient location. A little boisy near a main road but our stay was great.

Overall on the surface of it the room appeared quite clean, but dust on window ledges and in the louvres of the air conditioning grills was unacceptable. Parking was easy and not expensive at £7.50 per 24hr period. Comfortable bed. Very convenient for The Cathedral.

It was a nice stay. Centrally located. Nice room and clean. Staff seem little overwhelmed. But friendly. No phone in the rooms so need to keep going back and forth to reception which was annoying especially when in a rush. I wish the air con was explained better as I could not work it out! Other than these pointers I would recommend.

Amazingly friendly and helpful staff. Lovely relaxed atmosphere. Clean and goid sized room. Loved the courtyard where you can sit at tables amongst the pretty flowers.

Great location. Upgraded room was well worthwhile. Only issue was parking as not dedicated to the hotel, but pay and display. Got a good space eventually.

Very good experience and the staff was lovely

No phone Iron or Ironing board in room, when I went down to ask for one at reception I was kept waiting for 15 minutes while the one receptionist tried to find a payment on the system and completely ignored me. The other guest had to tell her to help me in the end! The shower was a trickle at best, air con was impossible to work, very tired in the reception, hallway areas although rooms had been upgraded - bed was the most uncomfortable I've slept on in my two years of travel in this current role. When I was asked if my stay was ok I shared a little about the iron situation and was shut down immediately telling me there isn't an iron in our rooms - is that helpful? No, just further stress that I'm not seen as a guest, just a transaction. Won't be returning next time I'm in Salisbury

For the price this was pretty shocking when you compare it to say Premier Inn that would be cheaper and so much better. Room was decent size, but very dated; carpet was badly worn. At least it was cool considering how hot it was this week. Staff were clearly struggling in the heat but were not particularly helpful if I'm being honest. Asked me to download an app as I wanted a way to order food in my room but did it work properly - obviously not. Of course it is a decent location for Salisbury as is literally in the centre, but it really needs a huge make over, but guessing it hasn't got the money. Would not recommend in the slightest.