SureStay Hotel by Best Western Vallejo Napa Valley

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Room smelled really bad and cleanliness was not great at all

More than half of the hotel is rented to some kind of persons that get government help..

More than half of the hotel is rented to some kind of persons that get government help..

The proximity to Six Flags is the best thing this place has going for it. I think the owners lived on the property, which isn’t a big deal. Many hotel and motel owners live on their own property. The problem was that there were kids toys everywhere in the front lobby on the property. Very unprofessional. The room we stayed in was pretty dirty. There was trash behind the beds. I would deep clean the rooms. A continental breakfast was advertised. It wasn’t a continental breakfast. There was some cereal, little bit of fruit, some yogurt, some juice and pancakes. It was food, but it certainly wasn’t enjoyable. The staff and workers were great. They helped out with problems. Parking was terrible. The internet was completely confusing to use. if I was the owner, I would invest some money into refurbishing the rooms and then he would be able to actually charge at least 33% more and generate more revenue and also a create a better stay for guests.

I’m sorry. Our experience was terrible with this property, I trust to book it because it’s Best western, it’s nothing like I saw in photos. We didn’t stay and I had to look for another place. Very disappointing.

Area and car park felt very unsafe,. Would not recommend Do not book if on your own

Room was clean and property is upkept.

The breakfast was only cereal and bread. So you must accepted that as your continental breakfast. Worst Best Western that I have been to, not returning

This hotel is very bad smell to smoke. Parking and Breakfast place are very durty. This never happen to me in another hotels before im very disappointed and not get my money back, even if I explain I had cancer and this was very bad for me.

We booked this for a work trip and it was AWFUL! Thankfully we booked through Expedia because they helped us get a partial refund. My husband stayed one night and then we moved him to another hotel for the remainder of his trip. The room was not clean and very dated. There was a glob of matted hair on the sheets, the non-smoking room smelled of cigarette smoke, there were food chunks (pizza) and dirt on the floor, there was a homeless encampment outside his window, and he wouldn't even use the shower. The pictures are deceiving or old.