월도프 아스토리아 베르사유 - 트리아논 팰리스 (Waldorf Astoria Versailles - Trianon Palace)

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Staff are excellent but the aircon needs some work

Terrible experience from start to finish. I booked this hotel expecting an excellent stay, but the air conditioning in hotel was completely broken. The temperature made the hotel practically uninhabitable. Even in my bedroom I contacted management to fix the issue or move me to a different room, but my concerns were completely ignored. It is incredibly frustrating to pay full price for a room and not receive the amenities that were promised. The lack of accountability and poor customer service made this a truly miserable trip. Do yourself a favor and book a different hotel. People at front desk was so rude. Biggest disappointment ever.

We had a nice stay at Waldorf Astoria Versailles, including dinner at Gordon Ramsay, where we had a good experience. Unfortunately, two days after checkout, we were incorrectly charged €200 for a “no-show” fee at the restaurant, despite the fact that we had actually dined there. What should have been a simple mistake to correct turned into a four-month process. Since February, I have repeatedly contacted the hotel, but the issue was not properly investigated, and I felt that they expected me to simply give up. Only after my Danish bank opened a fraud claim was the matter seriously reviewed. The hotel then acknowledged the mistake to the bank (not to me) and refunded the €200. I am disappointed that it required four months of effort and intervention from my bank to resolve an error that could have been easily corrected from the beginning. This experience has unfortunately changed my opinion of the hotel, and I will not return or recommend.

The staff were helpful in spite of the language barrier, air conditioning was very poor. Gardens looked dry, not a lush as they appeared on their website.

Top notch… Flawless

The hotel and staff lovely. However, they have a chef with a wood burning stove. You cannot open your windows for fresh air I will definitely heck before I book again

We had a beautiful stay at this property, loved the location, the attention to detail the promptness of staff, esp the bike rental gentleman and the concierge. We intend to be back!

The location and history of this place is very special.

Finally, a comfortable bed! After several nights of travel, it was a welcome relief to get a good night's sleep. The location was excellent, with many attractions within walking distance and bike rentals conveniently available right on the property. One of the highlights of our stay was renting bikes and exploring the beautiful grounds of Versailles. Riding through the gardens, tree-lined paths, and around the estate was both relaxing and enjoyable. We even biked all the way to the gates, which made the experience feel much more immersive than simply walking. The property was well-maintained, peaceful, and offered a great balance of convenience and comfort. Being able to explore the area so easily without relying on transportation was a huge plus. We would definitely stay here again and highly recommend taking advantage of the bike rentals to experience Versailles from a different perspective.

Service is fantastic. We had the family suite for 4 The layout is odd. Our children had to walk through our bedroom to go to the bathroom. The air conditioning was minimal which was difficult in 90 degree temps. They brought several fans but it was uncomfortable. I was really looking forward to this location along our journey but it was good but not exceptional.