더 캐스케이드 호텔 앳 썬 시티 리조트 (The Cascades Hotel at Sun City Resort)

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A very clean hotel with lovely views. Staff were all very friendly and helpful.

The hotel is tired and in dire need of a refresh. The bathroom in the room especially is in desperate need of an upgrade. On a positive note, the staff are friendly and helpful. The hotel offers an excellent breakfast buffet.

Very nice

Stay was nice and this hotel in middle of everything

The hotel was mostly old and dated which isn’t a huge issue for me except that the bottom floor had a terrible musty smell (unsure if it was coming from inside or the stagnant looking pond outside the doors). The dining area was very dark and the food, although a large spread, wasn’t the greatest (although as a vegetarian I can’t speak to the meat options). For example, the pancakes were always hard from sitting in the warmer, the yogurt was watery and the granola was stale. It is difficult to get hot drinks and every day we did not get them until we were done our food. The tea also tasted very odd (perhaps made with unfiltered water?). We all developed some mild GI issues while staying here, unsure if it was from the food/water or something unrelated. The rooms were decent (no balcony in our room which was a big disappointment as the photos showed a balcony for our room type). Room service never replaced our one tiny bar of soap (for 4 people) and when I asked the person who came to offer towels for soap they said they didn’t have one and did not offer options to get one. The concierge service was very poor - usually no one at the desk and we would get conflicting information on activities from different staff when we did speak with them. The good things about this hotel are the pool area (one heated pool, which was nice but almost too warm, along with one unheated) and the location (directly across from the central mall. We would definitely not stay here again.

A tonne of staff who dont do a lot by way of service. Ignoring you is their speciality and talking loudly amongst themselves is their true talent. For a 5 star venue its terrible, it ranks more as a 3.

Overall a great location for everything! Hotel, golf and staff superb

Great place for my family and I. Great for families

Rooms could do with an update

Huge room, great service and excellent location