더 카사블랑카 호텔 (The Casablanca Hotel)

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Everything was perfect!

Everything was clean and generally good, except that we asked for cutlery at reception and they didn't have any.

Staff was friendly.

The front desk lady said she was unable to extend our check out time, by an hour, on Saturday morning when there were only eleven rooms booked the night before. Also, the air conditioning wasn't working. The check in gentleman was helpful and arranged for a cot for us.

Just terrible . No air conditioning in room , and rude check in lady. Would have been nice to know they don’t have AC before I booked or checked in, especially mid July when it’s over 35 degrees out This has to be mentioned on booking sites so people know what they are getting into. Avoid at all costs

AC was down. Hell is colder. And can't open windows not even a little. Impossible to sleep. Checked in at 9pm, left at 4am because couldn't handle it anymore. 3 days and no fix? Come on... Pool was nice though. With AC 4/5; without, 1/5 is generous

We had to stay two nights and left after one since there was no AC with 30 degrees outside and inside the rooms/hotel. We asked for a full refund and not to be charged when we checked out early but the staff still did. When we were in room and complained about it, requesting a full refund and were told they have to get hotels.com to initiate it. We did that and hotels.com said that Casablanca has to issue it. Im still waiting for a full refund with two kids, it was the worst stay of our life. And we travel a lot!

The non-working AC made our stay one of the worst experiences

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This hotel is terrible. We arrived and the air conditioning was not working...during the most humid weekend in July. They provided a fan and said the power went out so the A/C was just trying to catch up. However, reviews for the hotel from the past said that the AC was not working prior to this. After the AC was on for several hours we came back to an even hotter room and even with the fan on, it was unbearable. We left for another hotel at 11:30 pm because we could not sleep at all. The hotel is dingy and stinks...it has certainly seen better days. How can they rent out rooms to a hotel that they know does not have operating air conditioning?