캔들우드 스위트 휴스턴 NE - 스태퍼드, IHG 호텔 (Candlewood Suites Houston NE - Stafford by IHG)

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The rooms were very very clean and the staff very nice one of them even helped us unload with out having to ask for help!!

Lots of prostitution and smoking within rooms were observed. Hair not mine was observed in shower (clear they do not clean between stays). Titles and stained grout lines. This has got to be the worst maintained facility I stayed in, I will not recommend anyone staying here.

The place was disgusting. Pulled up in the parking lot saw a garbage in the parking lot and cat feeding dishes at the front door. Walked inside it smelled bad and was dirty. No refunds, turned around and left.

When I was booking my stay, it said it had breakfast available but when I reached there was none. We had to dine out in a restaurant nearby. Hotel smells like weed, furniture/bedding was broken, dirty, and not well set. The only good thing I can about this place is that the water pressure of the shower was good. Other than that horrible stay.

The customer service was great they were very understanding and kind

Bugs in room, refrigerator. Had to change 3 rooms and still had cockroaches

Dog barked all night long

The staff was so lovely and patient. Everyone was helpful and kind. The rooms and facility were clean and everything was accessible. I love the remodels of the rooms.

Nice, clean and comfortable

After a long flight, we arrived only to be given a room that did NOT match what we booked on Expedia. The front desk first denied having the room, then changed the story and said it costs $125/night instead of the $70–80 listed online. No solution was provided. Customer service was useless. We were forced to leave while exhausted and upset. A refund does not fix the wasted time, effort, and ruined expectations. This is unacceptable and extremely poor hotel management. Terrible experience.