켐핀스키 호텔 캉쿤 (Kempinski Hotel Cancún)

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Super luxe sur tous les plans

Comfortable beds, great food and staff

Outstanding staff

Excellent

Excelente opción para vacaciones, servicio e instalaciones espectaculares!!

Nice property with very nice staff.

The resort is very clean The staff is excellent The food is very good. A little outdated, but the place is kept impeccable.

Loved our upgraded suite it had 180 views of the ocean

The hotel seems to have a lot of fame, but it is certainly not worth the exorbitant price per night. The room itself was clean and the staff was extra helpful and kind. The downside, though, is that the pools are very "exposed" to the sun and the shade is almost non-existent. There are umbrellas but they are not too helpful. The beach has some beautiful private areas and we thought we could use them but the staff explained that there was an additional $300 per day for use of two chairs in the shade. That, on top of the $435 per night charge, and the $60 per night resort charge. This place does not feel like a resort at all. It feels like a very bare, very pricey place that no one goes to. I think there were maybe 20 guests total when we went. The pools - which are free- are not "wow" - they are your basic 3-star hotel pools you can find anywhere in and outside of Mexico. For this price I was expecting a much more luxurious experience. Overpriced and not worth it.

Pool service was excellent. Attentive and fast. Restaurants were good and food came out quickly, we did walk across the street to Porfirios as well so nice to have options close to property also.