샹그릴라 골든 샌즈 페낭 (Shangri-La Golden Sands Penang)

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The place is dated and falling apart, everything just looks old. The refinement is not there. The acoustics were so so bad that we can hear the conversations from the adjacent room. The bathroom sliding door couldn’t lock / wasn’t functional at all.

Very relaxing stay. Vibrant place. Only I wish they had more food options

Mosquito in room got bit everyday even though I killed mosquito more would come in everyday. Little tiny bugs in room. Positive Large extensive buffet breakfast. Best breakfast of my trip

I have to say that my experience was disappointing and falls well below what I have come to expect from the Shangri-La brand. Your published check-in time is 3:00 pm. We arrived at approximately 3:45 pm, yet our room was still not ready. We were then offered alternative rooms, only to be advised that those were not ready either. To make matters worse, the member of staff handling our check-in appeared inexperienced and seemed to find the situation amusing, which only added to our frustration. Beyond the check-in experience, the overall condition of the property was disappointing. There is litter visible throughout many of the gardens, the public washrooms in the main lobby were dirty, and many of the rooms, lifts and general décor appear tired and in need of refurbishment. Operationally, it is also surprising that staff transporting dirty laundry, used crockery and food waste appear to have no back-of-house routes available, requiring these items to be moved through public guest areas. This detracts significantly from the guest experience and gives the impression of poor operational planning. Collectively, these issues do not reflect the standard of quality, attention to detail or service that I associate with the Shangri-La Group. I chose this property because of the reputation of your brand, and unfortunately the experience to date has not met those expectations.

need to improve the quality

Firstly, let me start by saying we were staying as a couple and didn’t realise it was the school holidays in south east Asia, so this definitely colours my review. The pool area looked amazing when we arrived, but the entire time we were there it was completely crowded with kids - who were having an amazing time and it’s definitely a great resort for families. For us, it was so noisy, overcrowded and you couldn’t get an alcoholic drink until 3pm… and even then, there never seemed to be anyone around in the lounge to serve drinks so you have to head over to Sigi’s. I promise I’m not usually a day drinker, but when I’m on holiday at a resort, a day time cocktail is part of holidaying. In good news, you can wander next door to the Rasa resort, which is way quieter and serves drinks with a smile. So my honest opinion - if you’re looking for family friendly, go to the Golden Sands; if you’re looking for relaxing couple-time, go to the Rasa.

Our welcome, check in, room and staff were excellent. The hotels pools, Adventure Zone and buffet breakfast was amazing. The outer hallways were a little worn down. The hallway on the 4th floor smelled like vomit or rotten milk was spilled on the carpet. The staff worked tirelessly to clean it up but the smell was still there. Towards the end of the trip water was leaking from the ceiling and a bucket was put on the ground in the hallway. It just needs some updating. However our room was fine. Nice cold air conditioning and clean. Wonderful ocean view balcony. Despite the small things I'd definitely stay here again!

The facility is very comprehensive, great for family retreat with pool, beach and gym ~ The location is perfect if you would like walk around to visit the night market : ) Definitely would recommend this hotel : )

Fantastic place always wanting to help you out all staff were wonderful

We had high hopes when we arrived at Shangri-la Golden Sands and the staff were nothing but polite, pleasant and helpful throughout our stay. However, we quickly noticed that our bathrooms weren’t the cleanest - there strands of hair everywhere and a slight smell of sewer. There were plumbing issues - which the hotel fixed upon request. The dinner buffet was very mediocre and somewhat disappointing- only because I associated Shangri-la with better buffet food.