머큐어 찰스타운 (Mercure Charlestown)

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Perfect

It was very convenient for what I needed.

Close to everything

Room was good, breakfast was great. Bed was hard and uncomfortable.

We were booked in to stay in a family room, The first thing we noticed, was the glass dining table was filthy, not wiped down at all. The beds had been made and had fresh folded towels on them, but what we found next was absolutely disgusting. We turned the pillows over to find make-up smeared on them and other stains. The quilt covers were also dirty, and pulling back the covers, we discovered dirty sheets. We then headed back to reception to get the manager and show him the room. He apologised profusely and then offered us a different room, which seemed to be clean. We headed out for the evening, and arrived back at the hotel around 9pm. Being winter, we turned the air conditioning on, only to find it was not working. We called the supervisor to the room. He could not get it working, so offered to try and find us another room ( which there weren't many because of a sports event in the area) or a refund so that we could find a different hotel. It was almost 10pm at that stage and we had 2 young children with us, so we decided to stay and change to a third room. Once we gathered our things and located the room, we found the the swipe key would not open the door. The supervisor also could not open the door. We were left in the hallway for around half an hour while he made phone calls to resolve the issue. Eventually we got into the room which seemed OK. The next morning we found the balcony filthy, shower head dusty and outside was almost invisible due to filthy glass.

The room was clean and very comfortable

The room was clean. The staff were very welcoming. Buffet was good. Great stay. Central to Charlestown and ice hockey rink.

Room was clean and looked lovely. Staff were all friendly and helpful. I mentioned reason for stay so they informed me of washing machines facilities and they were free to use. Breakfast was fantastic. Would definitely recommend and stay again.

I had the big breakfast, so much food, kitchen staff was great, also front of house service was 10 out of 10. Close to major shopping centres.

It was a good experience.