더 세인트 레지스 상하이 징안 (The St. Regis Shanghai Jingan)

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Had a lovely stay. The hotel and staff were wonderful. The hotel was located in a good area lots of restaurants and shopping areas close by within walking distance. Rooms were quiet and large. Would stay here again.

I had a wonderful stay. The location was excellent and made getting around very easy. The room was spacious,clean and very comfortable. What truly stood out was staff- they were incredibly friendly,polite, and always willing to help. I highly recommend this hotel to my family and friends and would happily stay here again.

The spa is good and the room is clean and spacious, luxury

good

I stayed four nights over Christmas at The St. Regis Jing’an, having booked a Junior Suite but was “upgraded” without being told that the new room was in the serviced apartments, not the main hotel. This lack of transparency shaped a disappointing experience. The apartment lacked standard five‑star amenities like a coffee machine and did not receive daily housekeeping or turndown service until repeatedly requested. Staff communication was inconsistent, with limited English proficiency, and the much‑promoted “butler service” was just an anonymous hotline—no personal contact or follow‑up. Operationally, the hotel seemed poorly managed, as shown by long queues at checkout despite idle staff elsewhere. The room was spacious but worn, showing stains and cracks, and I even found a cockroach in the hallway that remained until I reported it. Food and beverage service were below par—lukewarm coffee, untoasted bread, and uninspired bar drinks. Facilities like the pool were fine but poorly communicated; required swimming caps were not mentioned until arrival. Overall, the stay revealed systemic service and management failures. Staff appeared defensive rather than empathetic, and the brand’s signature touches—personalized service, elegance, anticipatory care—were absent. Having stayed at many St. Regis properties, this location fell far below expectations. The St. Regis Jing’an lacks the polish, warmth, and attention to detail befitting the brand.

Great stay

Clean room good service

clean and tidy

Great view, amazing location, friendly staff, beautiful room, fantastic amenities, slippers that actually fit. Will be back!

Our corner room on the 60th floor had an amazing view. Top notch hotel with great staff. One of the best experiences that we ever had.