리츠 칼튼 싼야, 야룽 베이 (The Ritz-Carlton Sanya, Yalong Bay)

숙소 성급은 참고용이며 숙소 정보(서비스 수준, 부대 시설 등)에 대한 클룩의 전반적인 평가를 기준으로 합니다.

Nice beach and facilities

Nice beach. Good spacious hotel in general but rooms need renovation. A bit tired looking. Great breakfast buffet and friendly staff.

Hard to find somebody who speaks English. Beach is all rocks have to go other hotels to swim. Dinning is limited.

the Hotel is very large and lacks a feeling of Luxury or intimacy; Stuff and undertrained, English is hardly spoken, and consumption is outrageously expansive; overall it is an OK hotel but would need a deep renovation and review of conditions and services; i would not recommend this hotel

Very nice hotel

Great property, enjoyed out door restaurant by the beach and the great acoustic guitarist and singer.

Die Mitarbeiter waren sehr freundlich und Hilfsbereit. Das Hotel ist sehr schön aber es sind schon ein paar Renovation notwendig. Z.B. bei den Pools funktionieren nur wenige Massagedüsen. Das Essen wiederum war sehr gut und auch die Auswahl an Morgenbuffet gross.

This is the worst hotel I have ever stayed in

The hotel’s architecture, the landscaping , the pool, the spa, the food and the cleanliness are all great, but the service is the poorest I have ever experienced at a Ritz-Carlton property. The staff are truly lovely and very hard working, but their training is clearly lacking, procedures are haphazard and the property is not led well by the GM. I had to make many, many complaints - handled well by the F&B manager, Fethi and the Hosptality manager, Elaine (she is AMAZING and without her personal intervention and incredible support, we would have left after the first couple of days), but the despite this, did not see the GM at all, not once, around the property. In the end, I made an appointment to see him and he didn’t turn up for the appointment! He did apologize for not coming, claiming he had been at another appointment that over ran, but that sort of poor management, attention to detail and downright rudeness is a clear example of all that is wrong with his hotel. I would never stay there again and indeed, am reconsidering my 20 years of loyalty to Ritz-Carlton properties. A bitterly, bitterly disappointing trip.

Expected better for a ritz Carlton. Breakfast was good with tons of selection. That was the best part. Toilet sink shower clogs and slow draining. Broken outlets. Carpet smells like mildew. Pool was nice