그래듀에이트 신시내티 (Graduate by Hilton Cincinnati)

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We had previously visited the Graduate in Oxford Mississippi and there is no comparison. The Graduate in Oxford is a beautiful high end hotel with great amenities, awesome roof top bar, everything you would love. The Graduate in Cincinnati was nothing similar. The staff was nice enough, but the decor and amenities were not comparable to we expected based on our Oxford experience. The carpet in the room looked clean, but had an unfortunate smell. Again, the staff was nice, but the facility is just not the quality we expected.

It was such a fun vibe. Loved the room decor. Very clean. Fantastic service. One of my favorite hotels.

We have stayed at The Graduate in Cincinnati more than a dozen times. This stay we booked 2 rooms. The rooms themselves are great…comfortable beds and spacious living areas. However one room received room service the first day (making beds & straightening the bed), the other did not. We asked at the desk and they apologized and took down our room number. The 2nd night, the same thing happened, 1 room just towel service, the other, nothing. I don’t mind not having my bed made, but clean, dry towels are important when there isn’t a great place to let them hang to dry. Graduate, you can do better.

Unique decor in the rooms and building. Food from the kitchen was also amazing, both breakfast and dinner. Would go back in a heartbeat.

This hotel is adorable and in a great location. But, it continues to exist despite itself. We’ve stayed a few times while going to a U Cincy event, and there’s always some kind of billing or other problem. This time, there was a fire alarm at 3am, and we were all evacuated. The staff was nowhere while we all filed out, and then they couldn’t even direct us to a staircase to get back to our room. They did provide free breakfast vouchers, but we’d already paid for the breakfast vouchers and had to seek a reimbursement through Hotels.com. What a pain! The staff is nice, but usually clueless.

No hand soap in room upon arrival. Bathroom shower could’ve been cleaned better. The line for check in was almost out the door. We stood in line for close to 20 min as only 1 staff member was checking guests in. She was nice but why aren’t there more people working, especially at check in time? The coffee bar in the morning was sooo slow/long. Probably 15 people deep all morning. That poor barista was so overwhelmed. Taking orders/register & making all the drinks. 2 people should’ve been back there at LEAST! I will say she kept such a great attitude & was so kind & quick despite being slammed constantly. Some customers were grumpy with her because of the wait but she handled it with so much grace. I wish I got her name, but she deserves a raise. The basketball was cool. Definitely dog pee stains in some areas of hotel. It wasn’t really worth the price/hype but the staff was nice.

Great place I will be going back soon!!

Great hotel for a reasonable price

I regularly stay at this hotel. While the room appeared to be maintained, the mirrors were not cleaned, as there were hand prints on the closet doors and other signs of a rushed cleaning. The hair conditioner that the hotel supplies to guests was completely out and once in the shower there is not a great way to ask for more. The premises were quiet and relaxing and the front desk personnel were great.

I would like to give a very big thank you to the Hotel Staff that assist me on my check in date. I apologize I did not get your name. Her service was exceptional. She made me feel welcome and was very attentive. Just her service will be the reason I choose to stay here again. Thank you very much!