더 랭커스터 호텔 (The Lancaster Hotel)

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Excellent location, cool room with air con, needed when it was 35C outside, nice breakfast, polite, helpful staff.

We had booked a superior room - the room we stayed in didn't feel like it had a 'superior' quality. It was on the ground floor with a view of an enclosed area with a dead plant to look at. The bathroom wasn't very big and the room had limited space. The breakfast was very basic, no fruit apart from tinned peach slices, brown and white bread only and a limited choice of 3 cereals. The location was good though, just a short walk from Lancaster Gate tube station, Hyde Park and 10 minutes from Paddington Station.

Booked a superior room, certainly wasn't. Small twin, one bed up against the window. Metal table,cupboard and bedside cabinet,felt prison like.Definitely needs a refurbishment . One mug,one biscuit booked for two people. No toilet roll. In fairness to the gentleman on the desk he did put toilet paper and another cup in the room for us. Bathroom was better but smelt of damp and evidence of mould,good shower. Other plus points air conditioning and a safe. Staff we encountered were pleasant. Was in an ideal location. For the money paid the superior room should look a bit like the one on the website, expensive for what we got.

The room size was decent for central London accommodation and the location to Paddington station and Hyde park was excellent. It was disappointing that we wasn’t able to check in at 14:15. The air con in the room was superb when on. The problem was it was on a timer, controlled by the hotel, and midway through the night I woke up sweating as it had gone off after 3 hours - same happened in the morning. The breakfast provided was v poor. The hot food selection was not very nice and the well overcooked. I don’t believe the money I paid was value for money

The location was great and the air conditioning worked perfectly (especially important during a heatwave). But they need to spend more time on cleaning the rooms (they were dirty).

We were given a ground/basement room which is also where the breakfast room was also located and possible maintenance as it was extremely noisy. You could also hear people walking around reception. With 5 minutes of being in our room we were looking at moving. No safe. No telephone to call reception to sort out the issues we had. Window was frosted. Tiny bathroom. No fridge. Ine tiny stool/chair. Not a room you could go back and relax in. It was simply a bed with a bathroom. Very basic. Reception very pleasant but doesnt set the actual scene for the entire hotel experience. People on upper floors were coming down to complain about some issues. We would not return to this accommodation when we visit London again.

Very useful staff, I arrived at 11.00am and had to get changed due to the warm weather to go for a business lunch. The receptionist was kind enough to allow me to get showered. Ac was needed during my stay. Very closed to high park too.

This hotel is in a really good location between Paddington Station and Lancaster Gate. Travel around London was easy from here. The room was a good size, dropping off bags before and after check in wasn’t an issue. There were a few issues with the room, including the shower bracket holding the shower head was very loose and didn’t hold the shower up so you had to hold the shower to use it. The hand soap provided in the toilet had been watered down rather than replaced and was unsuitable. Otherwise, the bathroom was modern. Room service wasn’t what I’d expect for a 4 star hotel, despite being out for over five hours, the room wasn’t made up and it wasn’t until later in the day the house keeper knocked on the door offering new towels but nothing else as they had run out of time for the day. Tea/coffee facilities and TV was all good. This is a hotel perfect for an overnight stay but perhaps falls slightly under expectations for anything longer. The staff were friendly

Central location! Clean room!

Amazing