켄싱턴 가든 (Kensington Gardens)

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Amazing location in a gorgeous area with lots of shop and dining options, with a supermarket 1 minute walk away. Room was lovely clean and tidy and exactly what we needed. Close by to the underground and very peaceful for a busy city

A good location, plenty shops and restaurants nearby. Kitchen could do with more crockery etc.....hallway is a bit threadbare, but clean. A good place to stay on a budget

Shabby chic without the chic. Extremely compact bathroom (wash hand basin in the actual shower). But if you just want an average bed in an above average part of town and don't mind lugging your suitcase up stairs it's in a great position. London ain't cheap is all I can say!

I couldn’t stay in the room because the was no connection and the wifi was off

We had operation for our son and wasn’t provided a stay so this was affordable on the ground floor family room with kitchenette. There was enough space to bring our travel cot for our baby and the room we chose no deposit was required. You get given the code to enter on the day and the key box. Not like on advertised photo but the area was safe to walk at night and quiet but ensure you pre book car park by googling shows the walking distance and price. Shops are in walking distance. Hot plate cooker isn’t provided but we brought our own food to put on fridge which has small freezer too, microwave and kettle. They have cutlery plates but half of it was there. Was dusty on shelves but apartment needs an update. The skirting boards was apart but bed is new and comfortable. Towels were provided, shower gel and shampoo in shower room, they do respond WhatsApp quick, the main number connection wasn’t so great. Carpet does need a clean my feet got dirty but the shower toilet was in good condition. You can’t beat the price around £55 a night compared to other places which is hundreds in comparison but do ask what you need for stay, you do need to empty rubbish in the outside bin near the garden.

Unfortunately I can't recommend staying here. Although the staff were very friendly and helpful, the room was not clean (the floor looked un-vacuumed, the mirror had paint stains and fingerprints on it) and our room was provided a towel with several stains on it. The staff were very quick to replace the towel when I brought it to their attention. The room had a kitchenette, which was very nice and would be an affordable way to eat in London if you're staying for a long period of time, but the kitchenette sink was the only one in the room (no bathroom sink), and the sink has a shelf quite low overtop of it, so doing routine things like washing your face and spitting after brushing were very difficult and resulted in hitting your head each time. It was very hot while we were there (no problem, generally) and while the hotel did provide us with a fan it was a poorly-functioning one with an uneven cage over the front so the blade hit the caging each time it rotated. This resulted in an extremely annoying sound and we couldn't figure out how to fix it. We did not bring this to the attention of the staff (I'm sure they would have been helpful if we had). Luckily, the windows opened, but they don't stay open without a support and there was nothing provided to prop them open. Overall, the place is in a great area and there are friendly people around, but it's an old building so you can hear everything and it was not very comfortable.

DO NOT STAY HERE, unless you are unable to find any other accommodation in London. We arrived and immediately let to find another hotel. No refund provided but was worth paying not to stay here. Terrible mildew smell in hallways and in rooms. Thin walls so you can hear TV next door. Stain on the bedsheets. Bathroom is so small you can't turn around. Room in basement was like a dungeon. Should be a 0-star rating. Pictures are not accurate. Worst experience ever in an Expedia-booked hotel.

The WORST, most disgusting “hotel” full of mold, dirt, an unclean shower, awful smell of mildew- furniture falling apart and shockingly grotesque in every way possible. They refused our refund request, horrible communication after we reported this. BEWARE!! Do NOT STAY HERE! We are pursuing legal action having been duped by photos that are a misrepresentation!

When we booked in we were given the basement 3 unit. This unit was certainly not what they advertised. Its hard to know where to start. Access was ok but stairs to basement not wide. Upon entry we were greeted with an kitchen in the hallway with very limited equipment. One wine glass, one fork, no tea towel, no toaster, 5watt light that was useless and a minute rubbish bin. There was a few plates and 2 cups. No teabags or coffee. One kettle, one microwave. On the right of the hall was a toilet that i was unable to close the door until I sat down. Upon completions of toileting, the door had to be opened up to complete the task. The seat had been broken and repaired and it leaked when you flushed. The next hallway door was a shower cubical entry floor that was broken, and dangerous in my opinion. The shower floor was dirty and stained. The bed was comfortable. No room at all to open a case so that had to be jammed in the small closet. Bedside table only on one side and a powerboard that had a burnt out socket. Only natural light was a small door that opened onto a courtyard that looked into another flat. I alerted the owners on the first day but there was no response at all. I beleive that this unit was not the room advertised and would not recommended staying here.

Shared toilet