Hanoi Oldtown Boutique Hotel

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I felt like bed and pillow were not cleaned.

Great location simple easy room

Perfect location and great price - super clean room and very comfortable

The room is not the same as advertised, it’s so small and cramped. We noticed that there’s a lot of molds in the shower head and the room smells like mold. The moment we arrived, their balcony door is broken, totally unsafe since we’re all women. We were adamant that it needs to be fixed right away. At first, they didn’t even want to fix it, and said there’s CCTV at the balcony but it’s nowhere’s to be found. Totally not safe. The breakfast was decent but needs A LOT of improvement, we saw the cleaning lady spraying cleaning solution next to the food, this may cause food poisoning. Again, totally unsafe. They have old towels like rags with stains and we need to ask for a new one multiple times. We stayed there for 3 nights and 4 days but they never cleaned the floor or changed our beddings. Super not worth it and unhygienic. Their bed is the worst, I bumped my legs and feet ALL THE TIME since the space is too cramped and small. The shower head is the worst, it’s full of mold. We will never come back here and won’t even recommend to our family and friends. Needs a lot of improvement.

The pictures didn’t match what I expected. The standard room was like a closet. But the location was good, if you are not afraid to stay inside the little streets.

Staff, clean rooms

Staff was so nice - my room had flooded because of the rain so they got another room for me in a sister hotel + gave lots of free water and things to make up for it. Hotel itself was to be expected for price and area

The service and breakfast are beyond my expectations. Is walking distance around the old town. The manager Kim is so helpful and friendly. Highly recommended.

I enjoyed staying in this hotel. The location is good. I found it after taking the bus from the airport and walking from the bus stop. They serve a nice breakfast every morning. The staff are polite, even if they do not all speak the tourist's languages. The room is just the size I needed, with room for all of my things. It was basic and good price for the money.

This lovely hotel located in the old quarter is perfect for people coming to Hanoi for the first time. It is convenient located, the staff are friendly and the rooms are great for the price. I was on the 7th floor, in 702 and there is a lift which is a bonus. There is AC that is included and the WiFi works in the rooms too. You get 2x500ml bottles of water everyday, tea, coffee, a kettle and a fridge. The toiletries are also good as you get a dental kit, cotton buds, shaver, shower cap, shower gel and shampoo. It is rare to get this amount of things in a 3 star that is so affordable. The breakfast is pretty good for the price and it is filled right up to 10am. There is a bit of noise from the street but nothing bad. Also, the shower leaked slightly but easily solvable.