The staff were very friendly, welcoming and helpful, however they did want to upsell everyone on a bigger room. They tried with us and others I heard at check in.
We were there second weekend of June, which is "off-season". This meant that the pool and 2 of the restaurants were closed. Only one restaurant and the onsens were available.
This is a bummer because we booked it for the hotel because of the kids/teens. We went back and read the fine print on hotels.com and it does say it's closed. Just wish we would have seen that.
They offered games to borrow so that helped to keep the kids busy.
The area was also very quiet so it was hard to find a place to eat.
The hotel is beautiful, very clean, but just a little outdated.
The breakfast buffet included a large variety of Japanese and Western style breakfast. Everything was delicious!
The onsen was a nice retreat after the day.
Being next to the beach and tidepools was a plus.
We did the nearby seven falls hike and that was definitely worth it.
Very close to 2 different train stations and a free shuttle to the main one made travel easy.