Raffles Boston

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Beautiful property with lovely restaurant but rooms are small/tight compared to other luxury hotels. AC system was loud and inefficient. Reminded me of old Marriotts from 1990’s. Butler is a nice concept but slow responses $10 coffee was good but….seems a bit much. Good location. Overall there’s other nice hotels we’ve enjoyed that are superior to this hotel and less expensive

AMAZING!!!!

This was an interesting hotel and if you have any experience of the raffles brand elsewhere then I would recommend be prepared. The venue is central but overlooking an 8storey multi story car park and rather cramp rooms was not really value add. The suite on the other hand in higher floors were. A butler system which I must say working off some mediocre phone prompts just doesn’t cut it . One looses the will to live when saying I need a shaving kit and al you get back is “is there something else I can help you would”- yes you can some recognition of using ChatGPT or Claude prompts would have been better! For the higher end of hotels in boston the food in the long room was also disappointing. If you are meet and meat you’re not able to be accommodated with much inspiration. Vegetables ala zucchini is about it and although the boston favourites of clam chowder and boston cream pie remain I am not sure how well thought out the menu has been, even the word tofu should appear in this day and age! The pool was good and very much accessible and they had a number of hoists next to the pool to allow people with access issues a dip. The jacuzzi was hotter than a flombe but good for your joints I am told as your joints may melt if you are there long enough. I think my main issue is the staff still need to have a bit more understanding and training on what the raffles hospitality and service constitutes. Great place for influencers but lacks the Mature understanding of what it is.

didn't meet expectation

Overall great experience.

The staff is so sweet and accommodating, the pool is delightful, loved La Padrona, the Blind duck & the pool. The hotel is near my grandparents so it’s a nice home away from home for sure!

This hotel was so beautiful and exceptional

Right next to Prudential Center

Amazing

La Padrona, located at Raffles, is one of the better restaurants in Massachusetts. Do not miss.