ウエストゲート ラスベガス リゾート & カジノ (Westgate Las Vegas Resort & Casino)

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Really good service and very convenient

The check in was horrible checked in at 3pm room was not ready, after waiting in line for 30min. they said.....come back at 4pm. Made line again they said not ready and we don't have connecting rooms mind you i am traveling with my daughter's. Come back at 5 to see what we can do. We got a room next to each other but not connected. Rooms looked and felt old. A/c was horrible. I am disables asked for a shower chair they said it in room....came ro room and no chair waited until after midnight to get it in room. They only thing I liked was the convince of the metrolink / train to move around.

Amazing hotel. Will stay again

Our stay at the Westgate started off very disappointing. The first room we were given was in poor condition. There was a hole in the carpet, the shower faucet wouldn’t shut off completely, the air conditioning couldn’t keep the room cool, and the lighting was so poor that it made the room feel dark and outdated. After we brought these issues to the staff’s attention and requested an upgrade, we were moved to a much better room. The second room was a noticeable improvement and made the rest of our stay much more enjoyable. The highlight of our stay was Jimmy, who helped us get a cab to the airport. He greeted us with a smile, had a great attitude, and went out of his way to make sure we were taken care of. His friendliness and willingness to help left us with a positive final impression. While I appreciate that the staff addressed our room concerns and that Jimmy provided outstanding customer service, the hotel should ensure every guest room is properly maintained before it is assigned. No guest should have to ask for a different room to receive the quality they expect.

For the price, everything was great

I enjoyed my stay!

The room was dusty I did pay to upgrade my room but the room was not properly cleaned.

Be aware of parking processes. Ask for help before you leave the parking garage.

Actually really impressed with place!

Enjoyed the stay! Will definitely come back again.