ラグーン ビーチ ホテル & スパ (Lagoon Beach Hotel & Spa)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Apartment assigned to us had wet carpet in both rooms and smelling bad. We requested change of apartment, which they did next day after they tried to fix (not sure how, when we were out). We booked 3 rooms and all of us checked out with multiple bedbugs bites over our body. They need overhaul, its nice location but terribly maintained property.

Hotel was being renovated with construction workers walking/carrying/working amongst guest. Dust everywhere - workers protected by masks and boots… guest with none navigating glass on the dirty carpets. Walking outside the hotel to their ‘temp’ restaurant that even the staff says is unsafe. Why could they not warn the guests that booked two Months ago that the restaurants, pub, ocean side pool is not available due to construction. The management conned us and we got a stay in a dust ball.

The hotel is generally fine, but make sure you get a renovated room. For some reason, they tried to put me into one of the decrepit unrenovated rooms, despite having plenty of renovated rooms available. I was staying in the apartment side of the facility. The front desk staff are unfriendly and not particularly helpful. For example, I paid the exorbitant rate for a late check out so I could stay in the room until my night flight, but the front desk forgot to log that in the system. That resulted in someone pounding on the door in the morning saying I had to get out, until I explained I had arranged for late check out.

There is no television, electronic adapters usage is not good, employees were not really helpful.

Place was under construction. Wish I would have known prior to booking. :/

Great stay, clean room, staff was great. Pool was beautiful and heated. Nothing but great things to say

The location is ideal for those wanting to visit Cape town but still have enough peace at the end of the day. The hotel overall was excellent and the food very good with lots of choice of quality food. The only downside was the planned work improvements meant that it was often noisy and dusty during the day.

Fabulous location, right on the beach! Extremely friendly staff.

Did not meet the requirements standards

Check-in staff were rude and condescending. This is the first time I was asked to pay when requesting ice at a hotel.