ベナルマ ホテル コスタ デル ソル (Benalma Hotel Costa del Sol)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The hotel staff were friendly. Check in and out took longer than most other hotels. The room and hotel were clean and tidy. Food options at the hotel were excellent. Many choices and flavoursome. The restaurant teams managed the area with military excellence, serving guests drinks, replenishing food, cleaning up. The all inclusive drink choices weren’t the best. Downside to this venue was the swimming pool areas. They were slightly off site, and could do with some renovation. There’s a bus stop outside the door of the hotel, and a short 7 minute walk to the train station. Parking on the site of the hotel was €19 per day but you could park on the Main Street outside for free.

Such a lovely place to stay. I only did breakfast included, and found 2 lovely restaurants nearby. Very quiet, no bars or discos. I know the hotel had some events but I didn’t. The beach was almost private. Would def recommend if you want a place out of the hustle and buzzer.

Location is a bit out of the way from the main areas but that can be no bad thing. The views and beach location are great. Loved the rooftop bar and the staff were friendly. Only downside was the food which I found quite limited and repetitive. Otherwise everything was pretty positive.

It is a beautiful property! Waking up to the ocean view everyday was magical. The rooms and hotel were decently clean. The buffet food is okay, could use improvement. The hours of the bar and restaurants are quite limited. Not much options for a late night. The adult pool area and the jacuzzi was great! - the pool could use a heater as it was quite cold so not everyone stayed in for long. Our one major disappointment was it was our honeymoon and we advised the hotel resort ahead of time. They stated they noted it and they would do anything they could to make it a great stay, but nothing extra was provided - not even a simple treat in the room like bathrobes. It was just a bit of let down. We would have been willing to pay for extras if they were offered. Just would of added to our experience. Overall very nice location, hotel is steps from the beach. Just love being by the water and having water views throughout the resort.

Poor

I had a wonderful 3 day stay at the Benalma. The staff are warm and helpful—especially Ionela at the restaurant and Carolina at the front desk. The location is lovely, although it is about an hour walk from the downtown section of Benalmadena. If you want strictly rest and relaxation, this the place. My room was beautiful and comfortable, but with a fantastic balcony and view of the sea. It’s about a mile from the train station so you can take the train directly from the airport. I recommend getting an uber from the train station to the hotel if you have a lot of luggage though because it’s a 15 minute walk downhill from the train station. I recommend having breakfast at the hotel. The buffet is decent. The Mediterranean restaurant is great too. I had the freshest salmon I’ve ever had in my life there. There is also a pizza pasta restaurant and supermarket a block away down the hill and a few other restaurants nearby within walking distance of you don’t get all inclusive at the hotel. The only cons are the elevators. They are very small and it takes a long time to get one that isn’t full or going on the right direction. All the guests I encountered complained about the elevators. All things considered, that was one minor annoyance compared to all the pros. I would definitely stay at the Benalma again!

Just a quick turn around hotel you arrive you check you start your adventure fantastic for lots of reasons

Excellent overall, staff extremely friendly and helpful, hotel is fantastic and the food is just as good with an amazing breakfast spread

Fabulous hotel very polite efficient staff. One little criticism evening meal expensive and not very hkt

Oh boy, where do I start? 1. Check in was a fiasco. We specified non-handicap room when we booked. The first room that Fernando, the staff who checked us in, gave us, was of course, handicap. When we complained, he gave us another room, which is again, handicap. We complained again and he offered us a non-handicap room but it would be bigger, according to him so there will be an upgrade charge of 15 euros per night. We said yes but the room was next to a door being constructed and dust was all over, from the door handle to the floors. Worse, the room was not made. We have photos to prove. Rosa of housekeeping told us another room, same size that we booked, is available. We finally got the room that we paid for. Since the suggested upgrade did not happen, I specifically told Fernando that we should not incur added charge and he said he will make sure. When we checked out, guess what, the hotel was charging us for the upgrade. What??? When we told them what happened, they relented. 2. Staff was incompetent, specifically Fernando. Because of the check-in fiasco, he promised to send us a bottle of wine. We stayed 3 nights, but did we get the wine? NO! 3. Property was not clean. On day 2, ants started coming out of our sink. We have photos to prove. 4. Amenities were useless. Everything--- pool, sauna, spa, closes at 6 PM. There's a tub but no stopper so it's useless. Don't get fooled by this hotel's glitzy photos and ads. This hotel overpromises but severely underdelivers.