ホテル インペリアル ラグーナ ファランダ (Hotel Imperial Laguna Faranda)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Muy buena. Tranquilo, cómodo muy limpio y agradable.

Everything was really in bad shape

Toilet was not working, breakfast choices were very limited.

The hotel is not the same at the picture and also I checked out on the first day of 8days

When I write that the front desk my room was not ready. He gave me a room which I requested one bed and give me room with two beds. Also the room did not have a lock then he gives me a lock and it does not work. Then he tells me the room won't be ready for a couple hours then all of a sudden 5 minutes later he said oh yeah we have a room now. He kept on ignoring me at the front desk and he made me wait in the other room until my room was ready I just felt not treated really well. The gentleman who works in the cafeteria or really hard and seems to be really Pleasant and friendly. Would I go back to this hotel I don't think so because the bad experience on the front desk the others were okay. The price was reasonable but the place it seems to be run down.

Needs fixing. Walls are cracked in and outside the building. Balcony was broken, we were going to take a picture and I leaned on the rail made of wood and it was broken. If I leaned hard, I would have gone over it and we were 3 stories up.

Great place and staff!

Location is great! Check-in was ok. Room and the bathroom had some bad odour. Water pressure was very low. The flush kept on clogging. We had to call them multiple times. We asked for an extra mattress and receptioist said i have to wait for the next day to get it and i still did not. Breakfast was ok. They were out of coffee and other stuff 1 hour before the end time. And there was no internet. All in all not something that i will ever go back to.

Excellent service

No airport shuttle (called the hotel and expedia and no one gave us an answer) but our experience at the hotel was great the staff were awesome and it was clean