オテル アラメダ ハイライン (Hotel Alameda Highline)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Clean room

The hotel was lovely I enjoyed the outside sitting area with sofas and tables. Decorated nicely Slept well Thanks you O2ge or maybe Oleg at front desk for being so helpful

This hotel is a great option for solo travelers, but I wouldn’t recommend it for families. The staff are incredibly friendly, welcoming, and always willing to help, which made my stay enjoyable. However, the property could use some improvements. While the rooms include a mini freezer, there is no microwave available. For the price of the hotel, it would be reasonable to provide a shared microwave for guests. The coffee wasn’t very good, and the bathrooms are in need of maintenance. Another issue is that the rooms tend to get warm at night, especially when everyone has their air conditioning running, which made sleeping a bit uncomfortable. Overall, the excellent staff made a positive impression, but the hotel could significantly improve the guest experience by addressing these maintenance and convenience issues.

Hotel staff was great!!! Was given a free iced coffee by the morning barista. This place is great!!!

Unfortunately this is not a 4 star hotel. Its more of a hostel. Lower your expectations or choose an actual 4 star hotel.

Not very prepared as a hotel

The room in comparison to other 4-star properties, was below standard. There was general dampness in the room and it didn’t smell or feel clean as a result. I observed dirts and old soap scum throughout, and woke up with multiple mosquito bites all throughout my stay. I would not return.

The hotel is lovely. There is no gym which was a pity. The staff and cleaning service was exceptionally nice. The bar is very nice. I don't mind music playing when I fall asleep, but if you do mind, there is music from the rooftop club and downstairs club playing on the weekends.

Where do I even start with how horrible this hotel was. AC blasting, no way to turn it down. Shower faucet broken, no way to adjust water from scolding hot. Literally holes in the ceiling of my room. Blackout curtains were on an electrical system and didn’t work so you could literally read a book in the room in the middle of the night. I got in super late and unfortunately didn’t discover this all until it was time to shower and go to bed. At that point, the front desk said there was nothing they could do for me other than “hang a sheet over the window.” This is, at best, a 2-star hotel that is worth maybe $100/night. I had to leave and stay somewhere else.

I was disappointed that I wasn't informed until I arrived that the air conditioning on my entire floor was not working. A staff member mentioned it had been out for two days before my arrival, yet the room was still listed as having air conditioning on Hotels.com. I understand unexpected issues can happen, but I would have appreciated being notified in advance so I could decide whether to keep my reservation. The hotel waived the facilities fee and provided a fan, which I appreciated, and the staff was friendly throughout my stay. However, the lack of air conditioning was a significant inconvenience, especially during the summer. In addition, the rooftop bar was closed to hotel guests after 7:30 p.m. due to a private event, and one of the elevators was out of service during my stay. On the positive side, the room was clean, and the staff was kind and helpful. My main concern was that several advertised amenities and facilities were unavailable during my visit.