シェラトン・グランデ・オーシャンリゾート (Phoenix Seagaia Ocean Tower)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

This property was outstanding and had everything needed.

This is a relic of Japan’s best days…..a throwback to the 80s/90s when Japan ruled the world. Structure was over the top huge but when I looked at it, it made me think how Japan is all has fallen so far. And in that way, it made me feel so sorrowful because I love Japan. But it was in need of updating. The spaces felt liminal and brought back vague memories of what things used to be. Like visiting aunt Gertrude’s house in Yorba Linda… OK The shower pressure was a symbol of greatness. When the water hit, I thought of the Japanese bosses saying to the builders to “spare no expense” on making that world class. However, the shower door, the floor and everything else in the bathroom was straight out of the 80s. When the water hit the shower door and left behind a massive puddle and that’s not high class at all. The food in the cafeteria was excellent. This wasn’t any foreigners that I could see and they even had an onigiri station I have no complaints at all about their cafeteria. It’s so legit in the view from the area with the buildings around it look great, I cannot complain.

I had a wonderful experience at this hotel. The rooms and common areas were spotlessly clean, which is always my top priority. Every staff member I encountered was incredibly courteous and went out of their way to be helpful. I will definitely stay here again!

This hotel has everything, safe parking options and they even provided underground parking for my motorbike. The Japanese suite room was massive, almost like staying in a house. The view was fantastic and I advise you to include the half board option. The buffet is high quality and the Japanese restaurant is very classy for breakfast. The Hotel even had a Yamato freight office for guests to freight forward luggage. I was so rested from staying here, I added another night.

The property is a bit dated but common areas are nice. Just changed management in 2025 so I’d expect some details such as chipped paint and stained grout will be addressed. Elevators are really fast and with 8 of them waits were short. The private onsens were great!

Beautiful view, wonderful hot springs and buffet, enjoyed staying there❤️

We liked the nature around , ocean and onsens at the Hotel .. Food on breakfast was delicious

Many restaurants but no space to eat Had to go outside the resort to get a meal Room was ample for Japanese standard and well maintained Views from room amazing Lot of kids dining around and since it’s a large property of 737 rooms is very crowded

The staff was so nice and also helped us to keep my pre-posted parcel before we arrived. Just their parking is not 24 hours, so we end up parked somewhere else.

Breakfast on the 42nd floor is excellent with a nice view. The hotel is massive. It is a little dared but overall it maintained well. The onsen is old but looks like they are building a brand new one and will be ready by the fall. I like this hotel a lot, will definitely return if I am going to miyazaki again