CH ヴェルラルデ (CH Velarde)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

My room at CH Velarde was comfortable, clean and cool. (Especially important as I was there during a heatwave.) It is ideally located next to the Plaza 2 mayo in the heart of a party district, but nice and quiet. Not all the guests close the spartment door.

Very good!!

Yes

Good place for a short stay in Madrid

Ubicado en pleno centro de Madrid, a pocos minutos del metro. El self check-in/check-out facilita la autonomía y la flexibilidad. Instalaciones limpias y tranquilas, y un personal muy atento y comunicativo

You book and pay and then they send you an email in Spanish to check-in but honestly who checks their emails right away. Then the geolocation is about a block away so you are scouring the block trying to find the hotel which is very stressful. Finally they WhatsApp you to tell you in English to secret address of the property. Btw their phone number listed was for an unrelated hotel so you’re calling an international number for nothing. Then they explain you have to check-in virtually in order for them to give you the codes to enter. So you’re checking in on the street (good thing it wasn’t raining) and then they give you the codes. Totally stressful. Then they continued to send you emails in Spanish rather than in multiple languages

Esto Que llamas hotel no de Beria estar en su lista pues no tienen communicacion valida a la hora de reservar te dicen todas las comodidades pero no te dicen hasta despues de reservar Que no tienen from desk Que no tienen escaleras imaginate una persona como yo Que tengo 70 anos subir hasta un 3er piso con equipaje no tienen comunicacion yo trate Muchas veces Mandando Mensaje y no respondian y no puedes Lamar por Telefono pues no responden.Pesimo servicio y no devuelven el dinero si quieres canceled.no Dan la direction exacta del lugar y ni Los mismos hsbitantes del barrio save dónde esta CH No se lo recomiendo a nadie y para Hotel.com Los have Bajar de categoria decidi perder mi dinero e irme a otro lugar

Perfect location, everything is within walking distance. It has the wrong location on Google and I spent almost an hour with the Uber driver going up and down the street. The entrance door is not well-lit and not unique. It’s fine once you get inside. There is no number to call for customer service either so they really need to change that!

The room was ok. Dreadful place to find and hard work getting in via a what’s app service centre.

Everything was ok just to remark that there is no elevator