Somerset Westview Nairobi All Suites

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Huge, clean apartment and lovely, helpful staff. Heated pool and gym were welcome additions. Perfect for a post-safari rest and reset!

We ordered a suite for 2 adults and 3 kids. During the check in I found that he suite is with one king size bed and 2 single beds. And if you want 3rd bed, you have to pay extra

Very great hotel with the convenience’s of onsite dining and close to multiple additional shopping access. Within walking distance to Yaya shopping center with additional dining and shopping. The staff is extremely helpful and caring. Would stay here again and again.

Very clean, great friendly staff.

We were pleasantly surprised at how big and nicely decorated our 2 bedroom unit was. Felt like an apartment :-) We used room service a few times and it was really quick and the food was great. It wasn't quite warm enough to use the pool and we were busy, but it looked real nice. Overall a great place with very pleasant staff.

Great place to stay...Staff is awesome! Facility is great! Just hope they keep their prices down where it is reasonable,

Smooth check-in. Victor was the best most hospital staff. Great for front desk as he as excellent communication and customer service skills. Really gave it a 4 star rating mostly because of him. He can train other staff on confidence and interpersonal skills. Male housekeeping staff were quite good shout out to vincent and tony. The female ones I met were not bad; however, one day they cleaned while I was in the room and they kept chatting among themselves loudly in my space just found that a bit unprofessional. Restaurant staff very poor. Please tell them to smile and be warmer. Why should I across two oceans to visit your property for such a lukewarm reception by the restaurant. I was so put-off, I made it a point to stop eating there for the remainder of my stay. Had it not been for Victor and some other front desk staff such as Kelvin and John, I probably would've given a 2/3 star rating because of the restaurant staff. Ordered room service one night was so exhausted so planned to settle the bill in the morning, they insisted I do it same night so I had to go all the way downstairs only for K to tell me they couldn't give me change in a de facto sort of way bc they don't have coins. I then remembered I had 30 ksh upstairs so I could pay exact amount to help them out. Offered to bring the 30 ksh in morning. She insisted I return upstairs to get 30shilling that night so I did (as if I would not pay 30 shillings). very rude. And to think I even tipped the server that night.

Enjoyed the hotel and staff. Good place to leave for a safari from but good up to date lodging for whatever reason. Everyone was helpful on site one tip the entrance for the rooftop lounge was outside of the hotel entrance. Seemed loud when I entered but really wasn’t bad at all.

It was 10/10. Everything was super

Nice 4 star hotel for a short stay in Nairobi!