チャーム ホテル (Charm Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Free breakfast is made to order by the owner who is a trained chef and is GREAT. Staff are helpful and attentive.

The breakfast is included and made fresh as I arrived for breakfast. More food than I needed. Great

I had a very disappointing experience at this hotel. I originally paid for a 12-night stay but ended up leaving after just 2 nights because the conditions were unacceptable. The customer service was poor from the start—staff were unhelpful and did not address my concerns properly. The hotel itself was dusty and dirty, which made it very uncomfortable to stay in. On top of that, there was no elevator, which was extremely inconvenient, especially with luggage. Overall, I would not recommend this hotel to anyone. It did not meet even basic expectations for cleanliness or service.

Excellent, friendly staff. Small, kind of run-down room (multiple burned out lightbulbs, shower needed more water pressure). Narrow, winding stairs. But the place has a great character to it; location is great!

Charm Hotel is a wonderful family-run hotel in Istanbul, and we were absolutely delighted with our stay. What truly sets this place apart is the personal attention and genuine hospitality. On several nights we returned to the hotel quite late, and the owners were still awake to welcome us, make us tea, and sit with us to talk for hours. It never felt like staying in a hotel — it felt like staying with friends. The atmosphere is warm, welcoming, and sincere, and you can really feel the care they put into their guests. If you’re looking for a place where you’ll be treated like family rather than just another guest, I highly recommend Charm Hotel. We would definitely stay here again.

A perfect location in Sultanahmet to go to The Blue Mosque and Hagia Sophia within 3 mins. There are lots of restaurants but not a variety in food options. The train stop is within walking distance. The hotel is very convenient but basic. Not very clean and no cleaning service provided during our stay. There are no options to select breakfast except what's provided. The hotel staff kindly swaped some food items and were able to provide freshly pressed orange juice, which was very refreshing. However, without my knowledge this was added to an extortionate bill at the end of our stay. Although when booking the room it clearly indicates it is a buffet breakfast, the hotel manager outright refused to accept this and confirmed there is no buffet options since covid (2020) but had not updated on the booking system. The rooftop was closed for this time of the year but kindly the manager allowed to have a rooftop view of the sea and The Blue Mosque Due to being a busy area it can be noisy with transport and night music. Perfect location to stay, comfortable bed without further perks.

First time there, love it and highly recommended. Breakfast was delicious, and manager was great person and very helpful. Definitely book this place in our next visit.

The staff is friendly felt like a family the manager she’s sweet & the receptionist Mohamed sweet and helpful.

Scam!!! Its the right word for this property. My mother who is 67 years old and I flew to Istanbul arriving at the hotel at approximately 3:00 AM after a long and tiring journey We were hoping for a smooth check-in and a comfortable stay but were met with a series of disappointing issues The first and most significant problem was the absence of an elevator in the hotel This was a critical detail for us as my mother has limited mobility Before our trip I specifically inquired about the availability of an elevator at the hotel Unfortunately the hotel staff did not respond to my inquiry which I have documented with a screenshot Upon arrival we were dismayed to find that the hotel indeed did not have an elevator This posed a significant challenge for my mother who struggles with stairs Given the situation I immediately requested a room on the first floor However the hotel staff informed me that the only available room on the first floor was a three-bedroom suite Despite the circumstances they refused to offer us this room even though it was their oversight that led to the situation Given the late hour and the fact that we had no other options I had no choice but to assist my mother up the stairs to our assigned room on the second floor This was a physically challenging task for her and added unnecessary stress to our stay .Room didnt match to photos provided and nor was breakfast

Service was the worse I've ever had in my life.