バーバレラ スイート (Barbarella Suite)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

No one was there to greet us, unlock doors, or provide keys. There is no airport shuttle. They required guest passports to be sent over WhatsApp as well as the tax payment. No staff was there at 9 am that was seen by any member of our party. They are within walking distance to the water but no view.

The location was very centralized to most attractions and shopping in Napoli, but the customer service was non-existent. We never received instructions for checking in. If the janitor had not bee there to help us, we would have been out on the street. No one ever answered the phone numbers or emails that were listed in the "contact us" link. There was no concierge service as advertised, no front desk coverage at all and the front desk, in fact, was just outside our room. These owners were ABSOLUTELY non-responsive to requests, service, etc. I would NOT recommend Barbarella Suites to anyone who appreciates customer service.

I did not like the set up of the washroom. It has balcony which probablysome people would love but we did not use it. Other than the washroom everythjng was good.

We found it challenging to find. Would have been nice to know how to access the property and the elevator situation. Also, would have been nice to have a chair to sit down in, and some place to put items in the shower. The room attendant didn’t speak any English and was unable to translate in his language. The location was nice though.

The showers full of mold

This property should correct their photos, as it is not as presented. The rooms were very clean and spacious. The owner very thoughtful, but getting into the property and up a 2 ft x 3 ft lift to the 9th room was a bit daunting. The entrance is nothing like photed, and finding this place was difficult, as no cars can go down that street and the taxi driver sent us on the wrong direction. Listing does say it's on the 9th floor, but still not what we expected. Overall...good value for the money, nice clean room, no overnight front desk, no safety features if you needed to get out quickly. I would say this property is best for younger more vibrant persons.

Check in is at 3pm. I booked my flight 1st and not my hotel. So I was due to come in at 10am. I thought there would be a place to sit and be comfortable while I wait. The hotel is just rooms, which is fine, I just wasn't aware. Once there, one of the cleaners was rushing to clean up our room which was fine. I'd rather it be spotless than okay and rushed. I noticed there was some red dots on the floor going towards the bathroom. So my mum asked the lovely guy if someone could clean it up. He did it himself. The staff was really nice. He was great very informative and kind. The elevator of the building requires a 10c coin to operate. That was a shock to us. So just make sure you have change to get up there. The guy at the front desk gave us some 10c coins on the way out. Shower is great, so was the mattress. I had a good sleep.

Incredible staff! Thank you for your kind service! Your wonderful Team made our stay so much more comfortable!

Great place to stay for a night or two. Cool location, close to center and bus shuttle to airport. Friendly staff. However, the elevator costs 10cts, which I had never seen before.

Rags had yellow stains and smelled like a motel 6