ペスターナ 宮殿ホテル リスボア ホテル & ナショナル モニュメント - ザ リーディング ホテルズ オブ ザ ワールド (Pestana Palace Lisboa Hotel & National Monument - The Leading Hotels of the World)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Beautiful historian hotel. Staff are great. Breakfast is wonderful. Very peaceful atmosphere.

It was an exceptional property to stay in, kept extremely well. All the staff were friendly and gave excellent service. The rooms were luxurious, with double sinks, toiletries and towelling robes and slippers. Breakfasts were excellent, lots of variety and vegetarian options, with an omlette bar.

Absolutely gorgeous. The staff was incredibly helpful and professional. When there was a facilities issue with the room we originally stayed in, the front desk upgraded our stay to a larger room with a terrace at no extra charge and moved our luggage for us seamlessly. Breakfast was also incredible, the service went above and beyond.

We have been visting this hotel for many years as it’s an oasis of tranquillity just outside Lisbon’s centre. We sense though that it’s not run v well as a brand. We have been about 16 times but each time we are asked if it’s our first visit!! Breakfasts are excellent and food generally is good but the restaurant in the evening is usually empty with zero atmosphere and v pricey when compared to many restaurants in the City. Facilities are good especially the gardens and pool. We escaped serious injury when the glass ceiling in a lift collapsed just as we were about to enter it. Probably just bad luck but disconcerting. We shall return but it could be so much better

Excellent service. Great food. Very friendly and helpful staff.

I contacted the hotel about jewellery I lhad left behind in the room drawer during my stay. They said it was in their Lost and Found and had me fill out a postage form. I paid almost €60 for shipping, but when the package arrived, the jewellery was only partially returned — the two necklaces are missing. Very disappointing and not acceptable.

Rooms were clean but small considering the cost. Location is convenient for the congress center. Restaurants and breakfast were excellent. Staff is overwhelmed and they should hire more staff as there were only a handful that were competent in handling food orders and space reservations.

Beautiful property!

Absolutely beautiful place to stay . A National Monument and a true palace . The staff were all very helpful and the food was very good especially the breakfast . The only downside was the thin wall between us and the next room which meant we could hear our neighbour’s ’nighttime activity’ - we sang loudly to try and drown it out as the TV volume had been thoughtfully limited by the hotel presumably to prevent noise disturbances

Beautiful hotel. It was like staying in a Victorian mansion.