ウエスタン ハノイ ホテル (Western Hanoi Hotel)

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客室清掃は良かったです。 建物は古いかな

The aircond in the room leaking

Good surrounding with local food.

Western Hanoi Hotel is a very nice hotel with great location, comfort, and value for money. A major drawback is just the cleanliness of the property which can be associated with the on-going construction nearby. Overall, the hotel is recommended for your stay in Hanoi.

Internet connection is good, and pretty stable. However I don't really feel comfortable with the interior of room. For my very first night, the air conditioner was spoilt and shower room flooded. Requested a change and was given a new room the next day. Good service. However, doesn't feel comfortable with it.

The rooms were big compared to ones in Hanoi City, a lot smaller. the food wasn't flash but the staff were very friendly and nice.

The staff were wonderfully helpful. But the surrounding area had nowhere of interest. It was 10 kilometres from the Old Quarter with construction work and roadworks nearby. Even the nearest supermarket was five minutes by taxi.

There are room for improvement. I could hear what my neighbors talk during the night. Advise to install shower curtain

No soap, strong smoke scent even for non smoking room, hot water takes 5 minutes

This hotel is lacking in character, facilities and service. We recommend that you go elsewhere. Firstly, our "Executive suite" room wasn't really a suite, it was actually a medium-sized bedroom with a separate bathroom. It's layout was poor without a convenient place for putting on make-up except the bathroom sink and no convenient place for working. The pressure of the shower was extremely variable with the associated extremes of hot and cold water temperature and also had poor drainage leading to lots of water being left over the bathroom floor. The service was also poor, an item of clothing was stolen from us during our stay and the staff who dealt with our complaint didn't want to reimburse us, claimed it was our fault and ultimately hadn't been given any authority to fix problems. The manager who we asked to speak to never turned up and was always non-contactable when the front-desk staff tried to reach them. The facilities at the hotel are poor. My brother had problems with the laundry service not returning his clothing on time. There's no hotel bar to relax in and the evening food service superficially has a good selection, but when we ordered actually had a much smaller selection of available meals.