グランド・サンティ・ホテル (Grand Santhi Hotel)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

スタッフがにこやかで丁寧で、印象が良かったです。ホテル内にプールやレストラン、近くには徒歩で行けるショッピングモールがあり、都市の中でも充実している場所にあると思います。

I recently stayed at Hotel Grand Santhi and unfortunately had a very unpleasant experience. The property was unclean and poorly maintained, with visible mold and cockroaches in multiple areas. The food hygiene was unacceptable — I found dead flies in the meal that was served, and the breakfast buffet had fruits infested with ants and flies. The kitchen staff was polite, but there were very limited vegetarian options, and I strongly advise against booking with dinner included — it’s simply not worth it. The hotel environment was extremely noisy, especially around the pool area, which felt more like a school playground with too many unsupervised kids running around. The overall atmosphere did not resemble a relaxing or welcoming hotel experience at all. Honestly, I don’t believe this property meets even basic hospitality standards. I would not recommend staying here, especially if you value cleanliness, peace, and decent food hygiene.

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Aircon spoilt, old and poorly maintained hotel.

Nice breakfast good staff close to all locations ,toilets need glass showers ,otherwise all perfect

We met very good nice staff. All sheets pilow covers toiletaries were changed every day. The staff helped us to find a desent honoust driver with cheap prices for his services. The hotel provides open bephie breakfast with delecious veriety of food. The main thing you feel safe and secure. It is located near three supermarkets

The staff and the environment at the Grand Santhi is really 5 Star ***** in my opinion from the amazing experience. The staff are so friendly and went out of their way to meet my needs. One of the staff brought me bananas from his home town. They moved desks in the lobby and reception to allow me room to work at different times. The restaurant staff had my breakfast ready by the third day without me asking. The fresh fruits were amazing. From the service staff, reception, sales and marketing through human resources all took time to make me feel welcome and ensure I was happy with everything. Thoroughly recommend for anyone on short business trip. I came for dental work at Bali International Dental Clinic around the corner. Mall 21 and Matahari are within minutes of walking. Sanur is a short taxi ride. My only issue was the Wi-Fi and internet connection. The "Hotspot" didn't reach the 4th floor or dropped out frequently.

Our stay here was ok, hotel different from our usual kuta/ubud accommodation, they are not used to dealing with Aussie tourist, so it was us out of our usual comfort zone, not a fault on their part, we would stay again.The plumbing in bathroom needs attention, staff were very helpfull, it was the language barrier that was a problem sometimes.

First let me say that all the staff I dealt with were outstanding, from the man at reception on arrival to the lady who made the individual omelettes for breakfast the day I left. The biggest disappointment was the bathroom/toilet. The shower curtains (which I assume were once white or at least cream) were brown (dark brown at the bottom), and there was dark mould in the grouting around the tiles at the 'plug' end of the bath/shower. The towel rail almost came off the wall when I pulled a towel off it (one end actually came away) and the walls and floor around the toilet looked....nasty! This was a surprise and a great shame as the room itself appeared clean and tidy. A secondary disappointment was that the continental breakfast was uncovered (by any kind of protection from insects that is, it was covered, but in tiny fruitflies or something - which were on the fresh fruit, bread, etc etc. Not wanting to get Bali Belly I opted for the cooked breakfast and had a lovely omelette made for me too.

Terrible...supposed to be non-smoking in the whole building, but there was a hotel staff or customer or two in the space in front of my room, SMOKING all the time. I had asthma fit while staying this hotel and it got a LOT worse because of this...I complained to the hotel staff but they didn't do anything...I'd NEVER EVER go back again or recommend this hotel to anyone else.