観月苑 (Kangetsuen)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The room was great. The food was great. The hot spring was clean and nice. I definitely repeat staying here.

Nice plant base Onsen. Clean and spacious room. Good amenity.

I’m planing to call Expedia for refund for this facility. Room had no ac control (it was the hottest day ever), room smells pee and no refund for breakfast nor change to dinner even they are same cost.

Love the onsen.

The hotel is very dated. The room was very unusual with the sink and toilet in the foyer of the room; very unusual. Our room had an outdoor onsen that was also very dated with the wood of the bath crumbling and wood rot. The dinner was not memorable with the beef and pork dishes tasteless. No one speaks English here so you bettee know some Japanese. Thw most notable thing about the room was the SMELLY TOILET. SMELLS LIKE SOMEONE URINATED ON THE FLOOR AND IT WAS NEBER CLEANED UP.

Need to improve food varieties in dinner & room too hot as air cond not functioning well . Extra bed has to be made by ourselves as no service provided. If buffet can be upgraded to omakase with pay will be better .

The ryokan certainly has accumulated a fair bit of ages, however, it was relatively well maintained. Onsen bath was great, it Moor Spring as they claimed has the highest level of mineral, great for skin. I love the dinner best, with international as well as Japanese styles cuisine. I managed to secure the a Japanese styles room with open air private bath. The summer has considerable humidity, and ryokan attempted to use dehumidifier to remove the humidity. Overall experience was good.

The staff at the counter don't seems to be able communicate effectively. We checked in quite late and we were told about dinner need reservation before specific time resulting we headed out nearby ramen shop but were not accepting anymore customer. We went back to our room and order for room service but was declined because the staff couldn't speak english. We snacked on our biscuit at the end as our dinner.

列車での北海道の旅の途中で、チェックインが遅くなったので、夕食の時間に間に合わなく、当日素泊まりで予約し、朝食だけを翌日付けて頂きました。近辺の事もあまり知らずに来たのですが、泊まってみて、景色もお部屋も温泉も素晴らしい宿でした。スタッフのみなさんにも親切に対応して頂き、たいへん心地よく過ごす事が出来ました。次は、のんびりと連泊したいと思います。

The food was amazing. The room was very clean and the tea set in the room was really nice. The bath was great, too.