NH パルマ (NH Parma)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

We had a wonderful stay. The hotel is extremely close to the train station, which was very convenient. The staff was very friendly, the room was modern and clean, and the check-in/check-out process was quick and easy.

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The hotel itself looks nice, and I normally never write reviews, but unfortunately this experience was bad enough that I felt I should. The lady working in the breakfast area was wonderful — very kind and helpful. However, the experience at reception was the complete opposite. When we checked in, we were offered breakfast. Since we thought we wanted to explore the town early, we declined. We were specifically told that if we changed our mind later, we could let reception know because paying directly in the breakfast room would cost more. The next day, we changed our mind and went to reception to add breakfast, but the receptionist was extremely rude and simply said, “No, I can’t do that.” No explanation, no effort to help, nothing. We ended up going to the breakfast area and paying extra. I understand policies exist, but there is a way to speak to guests and treat people. The hotel should pay more attention to the staff they hire for reception because customer service matters, especially in hospitality. Very disappointing experience.

Easy parking too.

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Hotel is lovely. We stayed in a suite with a balcony and it was beautiful. Staff were very friendly and helpful. Breakfast was delicious! Very central for Parma and right next to the train station.

CLOSE TO TRAIN STATION ROOM HAD A BALCONEY WAS QUIET AND BRIGHT COMFORTABLE ROOM AND BED HAD A KETTLE FOR TEA AND COFFEE WILL USE AGAIN

Great

Be careful about time of year and the heavy regulation in the city about when they can and can’t heat or cool the building. We were there in early April and it was a warm spell and they are banned from allowing any cooling in the building which made sleeping difficult.

Perfect location, Across from station. 15min walk to city center. The staffs are very accommodating. Breakfast is wonderful, like many EU hotels. Great selection of pastries, warm food, cold cuts and cheeses and fresh juices. Room is spacious and clean!