亀の井ホテル 奥日光湯元 (Kamenoi Hotel Okunikko)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The staff are helpful. The room is spacious.

Very impressive scenery in surrounding area! Wonderful dinner and breakfast! Enjoy the hot spring!

Great mounting view particular after snow called overnight.

The hotel has a beautiful setting and is convenient for walking to the lake. It also offers an outdoor hot spring with good water. However the food quality is average with limited options, and this could be improved.

Restaurant and housekeeping services were exceptional. Hotel is well maintained and the front desk check in process was quick and friendly. Room peaceful and quiet with great views of mountain side and lake. Recommend 4th floor if possible. 403 was a great room and lots of amenities (e.g., cups, tea pot, robes, phone plugs, etc.). Osen. bath 1st floor was very clean too. Bikes available. Parking for rental cars. Small gift shop and vending machines with food options. Must get breakfast and dinner option. The food and service is excellent.

Location is wonderful for nature walks and the onsen experience was top notch

No shower or bathroom in the bedroom. Couldt not use public bath due to tattoos, so have no option to clean myself. Rooms are absolutely filthy. Dinner is 30000 yen pp which is ridiculous. Extra charges for hotel amenities such as table tennis. No idea how this got graded as a 4 star hotel. Wouldn't stay here again if I was paid to.

I liked the onsen, especially the garden onsen. I liked the buffet, especially the local delicacies.

Love the onsen.

We were greeted with very nice and courteous staff. they were so nice and helpful. Food, Onsen and overall experience was excellent. We love the extremely well run hotel. I could see the Hotel GM always walking around the hotel. Thanks for the great experience.