古湯温泉おんくり (Furuyu Onsen Oncri)

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客室、お風呂、清潔で落ち着いた雰囲気に 癒されました。 朝食にパンが欲しかった。

私の還暦祝いで 三世代で宿泊させていただきました お部屋も広く、お風呂も快適に入る事ができました。 夕飯時に記念撮影もしていただき思い出の一枚となりました。 朝食もメニュー豊かでとても美味しかったです

夕食のご飯とお味噌汁を早めに欲しい

スタッフの対応が良く　気配りが行き届いていた　食事も美味しいでした　

全館ほぼリフォームされており、綺麗だった。せっかくなら新館に泊まりたかったが満室だった。　　料理も美味しく、よるは花火が上がって子どもたちも大満足。　お風呂もたくさんあって、とても満足でした。

Was good especially in winter month where the snow covers the tree top. Dinner is good. Breakfast is just nice. Not too heavy. Nice place. Well maintained. Not overcrowded. Service is good. The bus shuttle service provided is a big plus. Thank you.

Nice hotel design . But most of the staff don’t speak English well. There are v few choice of food and the Japanese restaurant is not to par , the food is way overpriced . The quality is below average . I hate to say it but the truth is that the food is the worst I have ever tried in Japan . the staff there is not polite and at some point I found them rude . Eg we had dinner in a private room but the air conditioning was hot, without bothering the waitress , I tried to adjust the temperature by remote control . One waitress came in and rudely re set what I have set . She said something in Japanese with an angry face which I was perplexed to see her expression. Even if she thinks that’s should be her job to do the temperature instead of mine , shouldn’t she at least asked me what I wanted ? Another similar experience happened during breakfast time when I took the pepper from the buffet counter for my scamble egg and helped my kids with the it, but again , without asking me whether I still needed it, the same waitress came over and took the pepper bottle away rudely without saying a word ！ that’s very very rude of her . All in all, the staff in catering services are carrying black face all the time , making me feel very bad and our holidays experience is ruined ! The room is big and clean but some of the windows can let light in early in the morning like 6am that you will be waken up by the daylight . We have to ask the staff to block them off with some fabric.

Food 4.0, Onsen Oyu 5.0, Scene 4.0, Room, 3.75, Checked-out too early for prepaid breakfast, after special request, they gave us bread and coffee, instead. #PrisonerRyouri ???

Good view from our room , nice staff and peaceful place

This hotel gave me lots of surprises. Start from the pickup from Saga Station to the hour - which is a 30 minutes ride (complimentary). Upon arrival, warm welcome from their staff, all wearing a smile, leading me to the lounge, offered me a Japanese cold tea with a piece of French dark chocolate. Check-in was done at the lounge, seated comfortably with the nice view of the mountain outside. Stylish decoration of the hotel, indoor and outdoor hot spring, nice breakfast. Not having too many rooms, so the whole stay is quiet and peaceful. Please note map on Hotels.com shows a wrong location, it is far from the centre of Saga, but up to the mountain.