Biraj International Hotel

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Event didn't check in

The area is horrible, too much noise, outside is like slum

TV wasn't working, No dinning on site, No phone to call reception, towel look old and smell, although not visibly dirty. No instructions on what to do in emergency, no contact of local essential services in terms of emergency etc.

Its in the heart of Kampala. Expect the neighbourhood to be crowded. But its quite and peaceful inside

No small wash towels, no iron-asked for 3 days, poor customer care from one lady in food delivery-with attitude, would ask for another towel x3 before getting it, same manu for breakfast daily-had katogo once, poor lighting at night on stairs-almost broke my ankle going downstairs at night, night stand lights fixtures with no bulbs in them, no phones working and if you to order had to move physically downstairs, Guards at the door sleeping and you would pass without them noticing-had to wake up one snoring, Otherwise inside clean, good customer care at front desk, girl in house keeping does Good job-munyankore girl,

I stayed at this hotel last year and it was very good, so I returned. However, they are in need of repairs to several facilities like the door frames, bathroom facilities and walls. I was saddened to see the decay and lack of maintenance. The staff was very good especially the wait staff and reception clerks. However, when I ordered room service one night, they did not have change and were about to leave for the night. They expected me to trust that they would return the next day with my change. I said "No, I will just get change in the morning and pay you" because it was too late at night for me to go out and get exact change for them. (11:00 pm). I am glad I did that because the staff member was not there in the morning and I would have lost a lot of money trusting them to come back with my change. The hotel should keep adequate change on hand for customers who order room service.

The staff is lovely. We had some problems with the room not being prepared (no towels, soap, or toilet paper were installed, and the kitchen was completely empty of even a single fork) but the staff were quick to remedy any lack. For those dependent on wi-fi be aware that service is spotty at best. However, the pillows are a thing of beauty- we slept like babies. And the generous bathtubs are a respite for weary travellers. The manager and staff are quick to supply anything one might find lacking.

Nice hotel Staff but the Hotel has been negleted . Bad location and i would never ever go to Kampala again . Bad roads i mean bad roads . They need to sort their infersteucture out

Poor WiFi network need to be improved. Stuff should deliver food or drinks on time before they are called again

Hotels in Uganda are typically run down, noisy, hot, and often dirty so we were pleasantly surprised at how nice this hotel is, especially for the price. When we pulled up in the front we were concerned as it looks quite questionable, but once we entered the hotel we found ourselves in a different world. Very classy, clean, quiet, cool, and comfortable -- and that's saying a lot for a Kampala hotel! My only complaint is that they gave my husband and I only one bath towel which we had to share (no hand towel or wash rag). We will definitely be staying at this hotel on our future business trips to Kampala.