Roami at Sunny Isles

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Very nice but we had problem checking in and the kitchen was not full stocked. The pool on the roof was great.

It was over priced

Could have been cleaner and none of the soap dispensers worked although full. Pool was great

There is supposed to be a consierge....never saw one in all the time we were there. One of the TV's did not work.even though we notified ,amagement, noone showed up. I understand that is a business but, c'mon,,,,not even a box of tissues. Nothing to make a cup of coffee. I we didnt expect a gourmet breakfast, but always had coffee supplies prepared. The place is just cold and unfriendly. We wont be back.

La limpieza de la propiedad está muy mala, los baños no tienen higiene alguna, no tuvimos acceso a supply para el sofá cama, en ningún clóset había acceso de sábana, colcha para que mi mamá se pudiera dormir, llamamos al número de customer services y no llegaron a resolver la situación, pues sólo les digo de corazón que no reserven este hotel

I gave this property 'good' instead of 'okay' because the beds were very comfortable and the sheets were very soft. The unit itself was just okay.

El lugar es amplio y muy tranquilo. Muy bien ubicado. La playa esta muy cenrca. El apartamento estaba limpio, pero el edificio requiere de limpieza mas frecuente, en los 5 días que estuve en el lugar los pisos de los corredores, el elevador y los estacionamientos estuvieron sucios.

Excellent place… accommodation is great and they made it easy to change rooms without hesitation

We are extremely disappointed with this apartment and the company’s service. We were not able to check in because the listing contained false information. It clearly stated that parking was available for our cat type ( truck ) but when we arrived, we discovered that there was no parking at all for big car, leaving us with nowhere to leave our car. Additionally, the description of the area was misleading and inaccurate, making the entire listing unreliable and deceptive. The company’s service was absolutely terrible. We tried to contact them several times in advance, but received no response until they finally wrote to us only 2 hours before check-in – at a time when cancellation was no longer possible. It was clearly done intentionally so that we wouldn’t be able to cancel the reservation and get our money back. On top of that, the Expedia customer service is also awful. They take no responsibility, they never help, and this is not the first time we have experienced this with them. Every time there is an issue, they do nothing to resolve it, leaving the customer alone with the problem. In the end: we couldn’t check in, the property did not match the description, we received no support, and no refund. Absolutely not recommended.

There were hidden fees (parking, damage waiver) that we had to litigate during check in. The apartment was not cleaned prior to our check-in and many, many things were broken. The hot water in the unit malfunctioned several times.