イベロスター セレクション クリアト パレス (Iberostar Selection Kuriat Palace)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Everything is perfect thank you very much

Excellent value. Super service with a smile. The food quality and variety was excellent too. We enjoyed every minute and will certainly go back Nashalla.

Very disappointing stay at Iberostar Selection Kuriat Palace. Before arriving, I repeatedly contacted the hotel regarding our booking and to request a cot for our one-year-old. Despite multiple messages via Hotels.com, live chat and direct contact, I received no response. During our stay, we discovered hundreds of ants in our room. My wife, alone with our two young children, was terrified, and ants even contaminated our belongings and food. The response was slow and inadequate. The most upsetting incident occurred when another guest witnessed three women searching through my wife's handbag while we were at lunch. The bag contained medication, baby items and valuables. Instead of treating this as a serious security issue, Guest Relations focused only on the sunbed policy, offering no real support. The following day, my young son's Crocs disappeared from the hotel beach, and again staff showed little interest in helping. This holiday was meant to be a relaxing family break but became stressful from start to finish. Poor communication, hygiene issues, security concerns and a lack of customer care are unacceptable for a five-star resort. I cannot recommend this hotel.

Je vous remercie de votre attention. Notre séjour au sein de votre établissement fut des plus agréables. Le raffinement de l'accueil, la discrétion et le professionnalisme du personnel, ainsi que la qualité constante des prestations, ont pleinement comblé nos attentes. C'est avec grand plaisir que nous envisageons de renouveler cette expérience à l'avenir. Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées.

Great place to stay. Room and the resort was very clean. Staff stayed on top of everything and were very friendly. Very beautiful location with beautiful rooms and a very nice outdoor pool. I don’t have kids but they have a play place inside for the kids and a pool area meant for kids. They have entertainment nightly for people who like to dance and listen to music. The food was also good. We only ate at the Buffet restaurant but it was delicious and had plenty of different choices every day. Was sad to leave. Would stay again in the future.

This is the third time we have stayed at this hotel and every stay gets better and better. The staff are ever so friendly. The food is outstanding. True value for money. The beaches are super nice. I highly recommend this hotel and will be back for sure.

Overall, I had a very good stay. There are a few areas that could be improved, but I was satisfied with the experience and would definitely return in the future.

Yes

Staff are okay but suggest to be more friendlier to different races and not just prioritise White people

Top hotel top service great staff made a perfect holiday staff Luka Abdul Aziz and many more thanks for making our experience wonderful definitely will coming back.