セレニティ マカディ ビーチ (Serenity Alpha Beach)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Staff where great and entertainment was great

Fantastic resort. I would recommend & would stay again. It has access to a sister resort across the street, delicious buffet options, great a la carte options, nice drinks, good rooms, & great staff service.

Room outdated, pillows, blankets, towels, if you dont mind then you should be ok, if its cold outside dont expect heat in your room, its not available. Overall its clean, nice stay, housekeeping every day, during winter season water cold in the pool, so as in the sea, food is basic, every day is the same, changes is one day meat, another fish. Some food is just not digestible, limited fruits. La carre restaurant isnt something comfortable to attend, and the menu most Mediterranean, indian, Mexican. Pretty much everyone fr buffet. Most of the guests from Germany. Entertainment is limited by time evening is from 9pm till 11pm. So its a quiet place with nothing really to do. (Tennis- if you have partner). Otherwise is a boring place.

Beautiful hotel, friendly staff, good food selection and entertainment. Highly recommend

My wife and I have really enjoyed our stay in Serenity Alpha Beach. Its a beautiful and well maintained hotel. The staff are amazing! Food is fantastic. We are looking forward to coming back in the future.

Thank you for the warm welcome and exceptional support throughout our stay. Special thanks to Mr. Mohamed Ibrahim for the gracious reception, Mr. Ahmed “Mily” and his animation team for their energy and enthusiasm, And to the restaurant baywatch staff — especially Mr. Mohamed, along with Khaled and Safaa — for their outstanding service.

Plus: truly beautiful resort, fantastic beach spot with access to corails, safe, friendly and dedicated staff, many swimming pools well maintained, very fair conditions overall and excellent value. Minus: way too much soliciting on beach (every 5min a salesperson come to you to sell something out of your all-inclusive package (they are the friendliest but do not understand they ruin our stay by harassing us). Some residents really lack manners and respect, can blatantly skip lines or listen loud videos on their phones without headphones, and this impacted mood but to be fair that is not the resort’s responsibility. The upgrade did significantly improve our overall experience, really worth it.

Everything was excellent

We stayed here for 5 days. We mostly had a nice, relaxing stay. The property is a bit outdated as it was built in 2007 but it's being kept in a nice condition. The aircon doest work peoperly in the rooms, sometimes it just blows air and it's very loud but it doesn't cool the room down at all. Other times it doesn't work at all. There are times when it works too. We asked for a take away breakfast one morning as we had an early start to go diving. We got 2 'sandwiches' each, one of them had a piece of ham in it and nothing else, the other a piece of cheese and nothing else. We also got some sweet pastry and apples. We also both got a mild case of food poisoning the next day (not sure if it was from the breakfast or other food in the resort). From then on we avoided fresh vegetables and fruits as we figured those are being washed with tap water most likely. The staff is very helpful, they try to do what they can to make the guests happy with their stay. The rooms are large, there's a big choice of foods for all 3 meals (it's all inclusive). There are several pools at the resort but they are not shaded at all, which makes it impossible to use them if you don't want to be exposed to direct sun. So overall a great stay even though it might not be 5* in international standards.

Staff were great, especially Aladdin who resolved any issues. Great relaxing break