グランド ロタナ リゾート & スパ (Grand Rotana Resort & Spa)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

All amazing

Rooms are mis-sold. Room with 2 single beds are sold as rooms suitable for family of 4.

entertainment poor.for five days they were building marques for a new years eve gala night.we were departing on the 29th of december,but had to put up with the noise of builders hammers banging and general noise and waste that comes with 30 men erecting and building a massive construction.the infinity pool was closedfor 4 days.you had to walk over false flooring to get to restaurants and the main reception.

Everything was just perfect.

Rating: ★★☆☆☆
Title:Disappointing Stay at a Supposed Five Star Resort We recently stayed at the Grand Rotana Sharm El Sheikh, booked through Expedia, expecting a five-star experience. While there were some positives, repeated issues made our stay disappointing. Positives:
Airport transfers by Expedia were excellent, spotless, comfortable cars and courteous drivers. Flights with EasyJet were smooth, and the Club Lounge was a real highlight thanks to Mohammed and his outstanding team. The restaurant and housekeeping staff also provided great service. Negatives:
From the first day, our rooms suffered serious maintenance problems; a flooded bathroom, ceiling leaks, and faulty air conditioning that required repeated repairs and a room change. The pool area was poorly maintained with missing tiles and loose fittings, and hygiene standards were concerning, both my wife and I suffered stomach upsets requiring medication. One of the main escalators was also out of action on numerous evenings for repair and despite operating a card system sunloungers were reserved with towels well before 8am and left unused for many hours. Dining options were limited (à la carte only twice in 10 nights) and inconsistent in quality. Management was reactive rather than proactive. Having stayed at other Rotana properties, this hotel fell well below the brand’s usual standard. Despite a few standout staff members, the overall experience did not reflect a five-star resort and left us deeply disappointed.

Was lovely stay specially due to friendly atmosphere from the reception and staff House keeper Karim and pool bar man Rami were very helpful to us

All loved stayed for 3 night was impresive

I had a wonderful stay at the Grand Rotana. The staff were very friendly, the food was great with new buffet options daily, and the resort was clean and well-maintained. The beach was stunning, with amazing coral and fish — a top-notch snorkeling spot! The only downside was the limited entertainment options, which could use more variety and better quality. Overall, a fantastic experience

The people every where are friendly, working around the hour to make your dreams true. Starting from front desk, Amir, Ahmed, going to the concierge, Ekramy, Salama, Ahmed, then to the food resturant, manager Ibrahim, waiters, Yassir, Faris, chief Mohamed for the pasta, chief Mohamed forcthe desert, chief mohamed for special diet. Then the doctor onboard, Dr. Mahmoud. Activity center on the beach is amazing.

Amazing resort