ホーム 2 スイーツ バイ ヒルトン ウッドランド ヒルズ (Home2 Suites By Hilton Woodland Hills)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Great price service and stay

Excellent

It was decent for the amount I paid

Didn’t like the high valet parking other than was great stay!

Todo me gustó

I was extremely disappointed with my experience. I specifically reserved a room with two double beds for my family, but when I arrived, my reservation had been changed to a room with one king bed and an uncomfortable sofa bed. I was never notified of this change in advance. What bothered me the most was the complete lack of communication. Had I been informed before arriving, I could have made other arrangements. Instead, after driving over three hours with a baby, I arrived to find there were no other options available because the hotel had overbooked. My family ended up uncomfortable for the two nights. It felt like the hotel prioritized accommodating returning guests over honoring my confirmed reservation as a new guest. While I understand that overbooking can happen, failing to communicate such a significant change is unacceptable. I expected much better customer service and consideration for my family. Unfortunately, this experience left a very negative impression, and I would think twice before staying here again.

Courteous staff. Well maintained property.

We enjoyed and had a relaxed stay st the hotel. Staff were very gracious, helpful and offer great customer service. The breakfast offered to guests were delicious.

First time staying at a hotel that had valet only. Definitely more convenient than I expected

Staff was nice , rooms were clean. Breakfast was great. The only thing we didn’t like was there was no pool area, just an indoor pool. Location was not bad just a tall building on the corner, would of liked an outdoor area.