メルキュール ザコパネ カスプロイー (Bachleda Hotel Kasprowy****)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Clean room

Loved it. Would recommend to anyone from the UK. Fly to Krakow then about a 90 min drive. Spa , food, hotel fantastic

This was my 6th stay at the hotel and it might have been the last one. They are expanding and building a huge aqua park within the hotel premises, which once finished will be great BUT I paid 1,500 pln per night in the hotel and was exposed to heavy machinery and construction noises from 6am in the morning all the way till 10pm. Non stop noise! No mention of it at the check it by the hotel staff, paid extra for room with a view of the Tatra Mountains and got extra noise with my money instead! The construction will continue till the 2028, just saying… really disappointed!

Beautiful views and excellent service

Great food in restaurant and bar, good sauna/spa (extra charge), good swimming pool, good location for the ski slope. Bedrooms dated and beds uncomfortable. Bus to take you into town. But for the price paid, will not be coming back

Hotel very clean. Very friendly staff. Delicious food both in restaurant Grand Kasprowy as well as the -1 breakfast/dinner. Curtains in the room unfortunately do not close fully and was not resolved. Quite noisy air conditioning.

The condition of the hotel is not Good especially on the floors. Aircon in the room was broken - but we got uprageded room. In the other room there was a strange noice on the 7th floor - like a laundry noise all night. I was informed by the staff that it is even worst on the 4th floor. LOL. We had to pay additionally to enter the spa/outside jacuzzi space. From 7 am they are building a pool or sth so if you want to have a peaceful stay- don’t go there. In the breakfast restaurant some tables and chairs look like from the 90’s. Overall - I would not recommend- this is not 4star hotel that I excpected.

Check in was not very welcoming. A lot of little broken things in the room ex. Broken trash can in the bathroom. The room was very smelly. No iron in the room. There an iron room on the 1st floor but it was very dirty. Breakfasts are far from enjoyable.

This hotel /rooms needs maintenance improvements ASAP. In our first 24 hour , we had to change 3 times room. Reasons: no A/C in room and bad smell. Even in our 3rd room there was no water pressure in the shower. A/C was not working properly too. Workers were very nice.

Good location, nice views Additional charges for many facilities. Over priced hotel