Lake Nona Wave Hotel

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

Houskeeping stole money that was in my room

Clean room. Restart staff was awful. Customer service 0. Only one guy Juan Diego made our day better after a very ugly experience the day before at the restaurant.

Good hotel and clean rooms

Loved my stay. Love the staff and valet service. They do have self parking . Had 1 issue with only hot water in shower but called and maintenance came quick to resolve it. Everything you need is available. Close to Orlando airport/ Bright line/ Sea world/ Discovery Cove.

I absolutely love how clean this hotel is, and the ambiance is why I keep coming back. I travel to Orlando for work every month, sometimes every other week, and gladly drive 30 minutes out of my way because it's one of the cleanest hotels I've found. Unfortunately, this stay was disappointing. While checking out and immediately checking back in, a front desk associate insisted I go upstairs for my ID, then motioned for the next guest to come forward, making me feel dismissed. I'm currently pregnant and have been dealing with severe sickness, so this was especially difficult. When I returned, another associate kindly helped me and confirmed my ID wasn't actually needed. The in-room iPad also didn't work despite being reported daily. Four days later, I still couldn't control the lights, shades, temperature, or order room service. Being pregnant, constantly getting up to do everything manually has been exhausting. I also waited over an hour for a bucket of ice. When I called back, the associate apologized and said she was the only one working and had forgotten. Earlier, I called to order food because the iPad wasn't working and was told I'd receive a callback, but I never did. These weren't isolated incidents—they became a pattern. I left this stay feeling unwelcome, which is disappointing because this hotel has so much potential.

Absolutely loved everything about this hotel. Very modern and well kept.

T

Contemporary and fun atmosphere. Our balcony room had a Penthouse feel and cool decor. Out of the way but vibrant young active community vibe with a world-class sculpture garden. Will definitely stay here again!

Hermoso hotel con un excelente restaurante. Altamente recomendable

Perfect 10:10 will be coming back entertainment atmosphere food staff drinks and room all amazing and the toilet seats are heated!!!!!!!