ウェルカム ランバフェル (Welcome Lambafell)

星評価は宿泊施設情報（サービス・設備など）に対するKlookの総括であり、あくまでも参考用です。

The location is stunning, and especially wonderful if you are exploring the Iceland southern coast. There is no staff on site. The staff were not especially responsive. We stayed at multiple other hotels that contacted us as our check in approached (a day or two in advance). We had read that the staff at Lambafell were hard to reach, so I messaged the day before, and got no response. And then the morning of our check in, with no response. We finally received a message with check in instructions a few hours before check in. It would be much appreciated if the staff were more responsive to messages. The room was small but clean and charming. The breakfast was solid.

Amenity of a hot tub was awful, it was dirty and the jets did not work rendering it inoperable. There were NO screens on the window and NO fan or AC for our room. We had to open our window for some fresh air even though there were flying insects and spiders. There was no maintenance personnel on site only a couple of women in the early morning to set up breakfast. Also, there was no top/flat sheet for the bed, only a fitted sheet and blanket. Thankfully we only needed this place to sleep overnight and eat in the morning otherwise, if we had to stay multiple nights we would have cancelled and made other arrangements.

Convenient location but check-in was a problem. They send you a code to open the box to get your key just the day before check-in; but they only send it to your email (no text). And if you can't get it (no internet, went to spam, no access to email during trip) then you are out of luck. The phone numbers they provide and the one posted on the building don't work - no one answers. At least 4 other guests had similar problems the day we checked-in. The breakfast was good though, and they do have a nice hot-tub.

Great stay but there was another guest checking in at the same time and he was not able to get the key to his room and had to go make last-minute plans to stay elsewhere, which was very nerve-wracking because he could not get in touch with the host

Easy check-in, clean facility, and good Breakfast. We would stay again!

The hotel was very clean. Our room was quiet. Really nice shower. The breakfast was very good - lots of variety. We enjoyed our stay and would definitely stay here again.

This place is owned by people who hate tourists, but rely on them for income. I came with a group of 16 people, and before arrival, we were sent codes to check in. However, one of our group was not sent codes for her room. She attempted to call the hotel and was literally screamed at by the person who answered the phone and accused of attempting to cancel her room, even though it was the exact opposite. The person on the phone hung up on her without ever giving her the code to her room. Another member of our group attempted to call and confirm that there would be vegan options available for breakfast because all 16 of us were vegan. The person on the phone again screamed and told us there would be nothing available and that we needed to have told them months ago. We stated that we had told them months ago and had confirmation at that time by email. We were then hung up on again. Breakfast accommodations were not provided for us. Upon arrival, many of us found that, although we had ordered two beds separated in the room, we were given one bed. This was a major problem because no one who owned the hotel or could sort this out was on site to greet us and they stopped answering their phone. The person who had never received codes to her room still could not access a room. The rooms were so tiny that you can barely turn around and the shower is literally the size of a phone booth. Although it’s light 22 hours per day, black out curtains aren’t even attempted. I would steer clear.

No communication from management, lots of issues with people being able to check into their rooms. Very unfriendly staff when present.

Checking in is difficult and the property manager doesn’t always answer the phone. When she did she was rude. Only staff that is there is the breakfast crew and housekeeping gives clean towels daily Very cute place, no reception on the TV, hot tub has no cover and gets dirty easily and no jets. The location on the south coast is good

ATTENTION, À VOS RISQUES!!! Malgré les commentaires de voyageurs qui avait eu des problèmes pour obtenir l’accès à leur chambre, payé d’avance, nous avons réservé au Lambafell, qui ne comporte pas de réception, ni d’employés sur place. On a pensé qu’ils auraient réglé ce problème avec le temps. Nous avons tenté d’appeler près de 45 fois la veille et le jour de notre réservation sans résultat. Il y a un numéro de téléphone fourni pour communiquer toutefois la ligne est soit occupée ou bien cela mène à une boîte vocale pleine, donc INUTILE et l’autre numéro indiqué à la porte d’entrée s’avère un numéro hors service, donc INUTILE. Donc pas d’accès à notre chambre, déjà payé. On devait recevoir un courriel avant notre arrivée, mais qui n’a jamais été reçu. Donc debout sur le perron pendant une heure sans accès à notre chambre! TRÈS STRESSANT!!!! Finalement, par pur hasard, une employé d’entretien est apparu et a réussi à rejoindre son patron qui a accepté de lui donner le code d’accès à la clé de notre chambre. Donc un système stupide. Ceci dit, la chambre était plutôt petite, mais propre et la literie confortable. La télé n’était pas fonctionnelle. Notons l’odeur désagréable d’égout dans la chambre, car il semble avoir un problème de plomberie, j’ai bloqué le drain de plancher avec une serviette mouillée pour réduire l’émanation des gaz d’égout de fosse septique ce qui a amélioré la situation pour ma nuitée, mais le problème demeure non résolu. HÔTEL à ÉVITER!!!!!!