リオ モノロカーレ (Rio monolocale)

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Avoid at all costs if you value a good night’s sleep! Windows did not close properly and the noise from the traffic outside was very loud even during the night! Had to put a mattress in the foyer floor every night so the door could close to drown out the noise so we could sleep. Downside of this meant we could hear the noisy neighbours through the front door. The beds were extremely uncomfortable, linen was dirty, blood on one of the pillowcases, wi-fi didn’t work, no shower head and the bathroom was swimming with water after the every shower. Bathroom bin had not been emptied from the previous guest. Shelf was hanging of the wall and sofa was filthy…I could go on! I’m am at a loss as to why Hotels.com would offer this wholly unsuitable accommodation

The property is in a terrible condition with safety hazards. I find it outrageous to rent out this property. It is not adequate to give it to free to refuges for example. A lot of ants. Furniture is falling apart. No TV service. For example, there is only one regular drinking glass in the whole apartment in addition to one wine glass. Pots and pans are black from being burnt. Walls are scratched and with holes. Shower is just plumbing pipe sticking out of wall, no shower head. I have pictures and videos taken to support my statement. This apartment needs to be take out of market immediately. I respectfully request refund for having to stay in this apartment

They gave us another room Not the same we booked Very bad one It's scam

I did not have a good experience with checking in because I did not have wifi connection. If you do, I think it would be better and make sure you check in in advance and read the instructions carefully. I did not have internet connection, which you need in order yo get into the building. They said I can press a buzzer but there wasn’t one identified as Rio Apartment. They did not say what floor and there is no door number. I had to knock on neighbours doors but they did not help much. They gave me the wrong wifi number so I had to turn on my roaming to call them, which incur charges. The apartment was okay, it was warm but very minimal. but it was very noisy and white thin curtains that did not block out the light.

STAY AWAY from this apartment/host. Place is dirty. So noisy at night and poor management. We are supposed to check in after 3pm. When we get there. Room is dirty. Not even done cleaning. Staff rushing to clean it. Simply wipe out table and floor. Waited like an hour to get inside of that dirty room. Bed is horrible. Mattress is like 1970s. So disappoited with this booking. Expedia should not let those host on their plafom.

The property owner was rude. When you arrive the property you do not know which are the room you will be standing. When the time is up for checkin at 3pm I’m able to open the unit door by the app they has sent to me but then another family is also able to open the same room as using their app. So we all do not know who’s this room belong to? Call up the owner and it was rude she said you just go out and go out the room someone will bring me to another room. The moment I went into the other room it was so dirty and did not clean up the room after the last guest left. I got to wait till 3:45pm to have my room ready. The ducking room got no aircon and wifi cannot find the same wifi name as provided. This property cannot be rent from Expedia this will damage your brand name. I fully do not recommend anyone to stay.

The place is comfortable to stay the flooring are not even every time you walk you will be trip

Booked for two nights and the room was double booked so I personally had to sort the problem out which ended up costing me and extra €100. Tried ringing the owner couldn't get hold of them, then eventually when the other people did manage to get in contact with the owner, the owner told her that they will ring her back but never did. Luckily I was there when the other people who was also booked into the same room was there or I wouldn't of been able to get my passport, meaning I couldn't get home. It's advertised with a balcony there wasn't no balcony. Before my stay the owner was contacting me regular but as soon as I had a problem couldn't get hold of the owner and still haven't been able to. It's been 5 days. If you are thinking of booking this place. There is so many better option this is the worst place I have ever stayed on a trip.

I have nothing good to say about this apartment, we had a terrible experience from start to finish. Poor insulation on windows meant that the apartment was freezing, and due to Italian restrictions on heating we were very uncomfortable. The apartment was in a construction site, we should have been warned. There was a lot of damage in the apartment yet they had signs threatening occupiers of fines. The electricity tripped and what I had to do next was unacceptable. The boiler leaked, the floors had water damage.. I could go on.. Shame on you! Photos to support

Tahnk you Mariza. Even rhough rhere werw some complications everything turned out fine