ウキノ パルメイラス ビレッジ ファミリー リゾート (Ukino Palmeiras Village Family Resort - All Inclusive)

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Resort was not as advertised

I stayed there for 8 days. The food was disappointing because there was no sense of Portugal. What helped was different Themes every night, so could try some food of different countries. Due to additional restaurants or rooftop bar, before booking it is highly recommended to check the terms, I found out on arrival that I have only 1 Asian restaurant included that I can have a dinner once during my stay and no rooftop bar because my package is "only all inclusive". I tried this Asian restaurant one night and the food was really bad, I do not understand how they can call it an Asian restaurant. The snacks bar overall burger, hotdog, sandwich. The hotel entertainment, it was hard to understand what is going on, when and where. Some activities were not well organized and lacking of music during the day by the pools and entertainment in the evenings. The gym in the main block had no air conditioning working, it was +26C or over inside. The disco was a bit of joke, someone was just playing songs on the phone for an hour. The reception did not explain about the hotel and where to find everything and how everything works. There is QR code to scan about the hotel that is useless and info is blur. For 4 start hotel, there was no hair shampoo or conditioner in the bathroom, only a shower gel. The staff was nice apart from check in/out reception. Wifi does not work in the hotel, including tv in the room that was lagging.

Outstanding cleanliness

A great family place

9/10 food variety was great, staff friendly, very clean , well managed, a lot for adults and kids to do. 5 min walk to beach. Only issue rooms were warm and air con didn’t work.

What a great hotel, every aspect was excellent, choice of food marvelous, cleanliness unbelievable! Staff couldn't have done enough for us. Lovely rooms. Could not fault anything.

Beaches!! Beaches are the best around the area. I wish I could stay longer, but I couldn't because of mattresses and food. Mattresses are the Nightmare, I came back home with backpain. Food seems made of high quality products, but it is not tasty at all plus it cause heartburn. Maybe something has to be done with chef.

Very nice place

The hotel’s facilities were nice and clean and the personnel continually were cleaning the common areas, where it was obligatory (fortunately!) the use of masks. They all were nice, corteous and always willing to help. To avoid any potential infections, at the restaurant, one can’t serve his own food, this is done by the personnel of the restaurant and the use of masks is, theoretically obligatory, but we did spot a couple of people wearing nothing. For the restaurant, there were shifts but even though, sometimes we had to wait to be able to reduce the amount of people standing in line to get to the buffet. The food served in the buffet was tasty, but unfortunately there is no variety, so all meals are pretty much the same everyday. The children’s area looked nice, we only passed it by it, because it was not only full, but nobody was observing any distancing upon waiting to use the zipline or the slides. We had a couple of small issues, which we were not very happy with: in our room we were given a tiny soap bar, which after two days was over, and no replenishment was done at all, we had to use the soap we brought. Also, nobody explains that if you’d like towels for the pool, you need to give a 10euro deposit per towel or that you have to pay a deposit to get the control remote of the tv in the room. In summary, it was a very good stay and a recommendable place to have vacation even in these crazy times

Hotel and rooms kept immaculately clean. Four pools including for children